Fire Communications Operator Trainee

City of Glendale, CA • Glendale, CA

231d

About The Position

This trainee classification works under close supervision participating in training work leading to progressively responsible tasks in the Verdugo Fire Communications Center. Essential functions of the job include, but are not limited to the following: Ensures Department services are provided with exceptional customer service and the highest level of ethical standards. Receives, identifies and accurately evaluates emergency and routine calls for fire and paramedic services, provides pre-arrival EMS instructions and life-saving directions over the telephone, refers calls to other agencies and makes required notifications as appropriate. Maintains status of all equipment, personnel and apparatus within system as to location and availability, ensuring optimum coverage is achieved throughout the system. Determines appropriate personnel, apparatus and equipment to be dispatched using radio and/or computerized systems. Relays, follows, repeats and remembers moderately complex oral and written instructions, information and directions. Uses established policies & procedures, independent judgment, common sense and reason to make rapid and accurate decisions to achieve an effective initial or alternate course of action. Performs multiple, routine and complex dispatch tasks simultaneously. Responds calmly and effectively in emergency and stress situations. Develops speed and accuracy in performing job duties & responsibilities, including operating radio consoles, computer terminals and associated communications equipment, performing minor maintenance as required. Studies, reviews, and trains in communications and fire department operations to develop a complete and accurate concept and understanding of the nature of work. Effectively communicates and coordinates in a teamwork environment with co-workers, other agencies, departments and the public, exercising strong customer service and group dynamic skills. Possesses a high level of awareness to all Center activity and effectively anticipates and plans for probable tasks which will require immediate action. Works with and understands geography/street files and reads maps, manuals, maintains notebooks, memorandums, policies & procedures and posted information. Monitors appropriate police, fire and ambulance agencies' emergency radio systems. Monitors facility security and various alarm systems. Performs research and clerical work such as preparation of logs, reports, forms and updates of information and files in a timely manner. Performs assigned and needed cleaning and maintenance duties to center facilities. May be required to participate in related divisional cross-training efforts based on operational necessity. Experience and qualifications gained in this cross-training may apply towards promotional opportunities and transfers. May drive on City business depending on the needs of the position. Assumes responsibility for ensuring the duties of their position are performed in a safe, efficient manner. Performs other related duties as assigned or as the situation requires.