Fire Communications Dispatcher (40)
About The Position
Duties include 911 and Fire/EMS dispatching. Work involves answering telephone lines, querying callers using Emergency Medical Dispatching (EMD) call taking procedures. Gathers information from callers and gives pre-arrival instructions. Dispatches Fire/EMS units to calls for service. Records all Fire/EMS unit activities in Computer Assisted Dispatching (CAD) programs. Provides all pertinent information regarding calls for service to all requesting Fire/EMS units. Operates complex radio, telephone, and computer networks. Mandatory overtime required on an as-needed basis.
Requirements
- High School diploma or GED
- Three years stable work experience or any equivalent combination of education and experience
- Experience in receiving and processing telephone calls and dispatching preferred
- Must have excellent communication, listening, and voice skills and ability to deal with stressful conditions
- Typing at 40 words per minute with emphasis on accuracy and ability to pass a computerized dispatching aptitude test
- Knowledge of streets in Wyandotte County
- Ability to work various shifts, including weekends and holidays
- Successful candidate will be required to submit to CVSA (polygraph test) and background check
- Must be a resident of Wyandotte County or willing to relocate within 24 months from the date of hire
- All positions require that the applicant be a resident of Wyandotte county or willing to relocate within (12) months from the date of hire
- As a condition of employment all employees must pass a post offer physical examination and drug screen
- And submit proof of identity and employment eligibility
Nice To Haves
- Experience in receiving and processing telephone calls and dispatching preferred
Responsibilities
- Answering telephone lines
- Querying callers using Emergency Medical Dispatching (EMD) call taking procedures
- Gathering information from callers
- Giving pre-arrival instructions
- Dispatching Fire/EMS units to calls for service
- Recording all Fire/EMS unit activities in Computer Assisted Dispatching (CAD) programs
- Providing all pertinent information regarding calls for service to all requesting Fire/EMS units
- Operating complex radio, telephone, and computer networks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
