Fire Apparatus Technical Support Representative

Idex • Ocala, FL

79d • $44,500 - $66,700

About The Position

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses, chances are, we have something special for you.

Requirements

• Associates Degree or Military experience with MOS and Avionics or Electronics desirable.
• Experience in the Fire Suppression Industry desired.
• Experience with electrical control systems.
• Experience with PLC, Multi plex systems, industrial control systems preferred.
• Experience with heavy duty mobile equipment.
• Experience with J1939.
• Mechanically inclined with an ability to diagnose issues quickly.
• Familiarity with Class 1, Hale, Akron Brass, Weldon, a division of Akron Brass, and HURST products desired.
• Knowledge of ERP and CRM systems.
• Proficient in Microsoft Office Suite.

Responsibilities

• Assist customers in troubleshooting IDEX Fire and Safety products via phone, email, and in person.
• Able to speak or give presentations and/or training to both internal and external customers.
• Process RMA's in a timely manner and process warranty/non-warranty orders.
• Manage Tech Support cases in CRM and act as a backup for Customer Service cases when needed.
• Work closely with engineering and manufacturing teams to facilitate information with customers.
• Support the product management function and work closely with the Service and Quality Assurance departments.
• Provide technical support requests to Product Managers, Engineers, and others as needed to assist the customer.
• Provide customers with product advisories, announcements, or other technical data needed to provide world class customer satisfaction.
• Embrace a challenging, fast paced, demanding yet rewarding customer service environment where the work can save life and property.
• Work with limited supervision and meet time bound objectives and quality targets.
• Ability to travel intermittently as needed - 10%.
• Perform all other duties as assigned.

Benefits

• Health benefits
• 401(k) retirement savings program with company match
• PTO
• Performance based bonus plan

What This Job Offers

• Industry: Machinery Manufacturing
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees