Fire Alarm Technician

IMPACT FIRE SERVICES • Mobile, AL

70d

About The Position

Impact Fire Services is a full-service fire protection company established in 2009, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. We are committed to superior customer service and technical expertise, developing long-standing relationships with leading businesses across various industries including retail, healthcare, education, and restaurants. Our team consists of experienced professionals, many of whom hold NICET and manufacturer certifications. We operate over 30 district offices and employ over 1,100 employees across multiple states in the USA. We offer apprenticeship programs that provide mentorship and training, allowing individuals to learn a trade with multiple career paths in fire and life safety.

Requirements

• Applicable licensing and certification required by National, State and Local codes.
• NICET Certification and/or verifiable work history of 5+ years desired (Fire Sprinkler Experience is a plus but not required).
• Experience in industrial applications preferred.
• Ability to learn applicable installation, inspection, and servicing codes.
• Strong work ethic and professional appearance.
• Excellent communication and customer service skills.
• Possess a valid driver's license and driving record that meets company requirements.
• Successful completion of a drug test and pre-employment background screening is required.

Nice To Haves

• Experience in fire sprinkler systems is a plus.

Responsibilities

• Provide exceptional customer service to clients by addressing inquiries, concerns, and service requests promptly and professionally.
• Work independently while maintaining excellent communication with customers, supervisors, and service team members.
• Perform routine inspections, scheduled repairs, and emergency service calls on fire alarm systems.
• Conduct routine service and maintenance tasks on fire alarm systems in industrial, commercial, and residential buildings.
• Inspect, test, clean components, and verify system functionality.
• Identify and diagnose issues with fire alarm systems.
• Troubleshoot and repair faulty components, wiring, and equipment to restore optimal system performance.
• Provide customer instruction on system operation and functionality.
• Manage job scheduling and progress efficiently and cost-effectively, focusing on quality.
• Respond to service requests and accurately diagnose fire alarm system malfunctions, adjusting, repairing, or replacing equipment as needed.
• Educate customers on fire alarm system functionality, best practices, and emergency response procedures.
• Complete and submit all required task-related documentation in a timely manner.
• Ensure all work complies with relevant codes and regulations.
• Maintain and care for equipment trucks, lifts, tools, etc.
• Manage time to maximize service, inspection, and installation calls while maintaining quality.
• Achieve weekly productivity goals assigned by the Fire Alarm Manager or designated Agent.
• Learn applicable fire protection codes and obtain necessary state licensing.

Benefits

• Competitive compensation
• Weekly pay cycle, every Friday
• Career advancement opportunities
• Healthcare, dental, vision, and life insurance
• Paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in 401(k) company match
• Exceptional guidance and support from managers
• Collaborative culture and environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm, and inspection positions
• Opportunity to work alongside top talent in the fire protection industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Number of Employees: 1,001-5,000 employees