Fire Alarm Technician Lead

Marmic Fire Safety•Fort Myers, FL

56d

About The Position

The Alarm Technician Lead Technician at Marmic Fire and Safety is a key player in overseeing the installation, maintenance, and repair of fire and safety systems. This role includes managing a team of technicians, ensuring all technical operations are performed to the highest standards, and handling customer interactions. Additionally, the Lead Technician will be responsible for traveling to customer sites in a company vehicle to clean kitchen exhaust systems, including fans, ducts, filters, and hoods. The job requires working with pressure washing equipment, scrapers, degreasers, and handling grease, primarily during nighttime hours, though some tasks will occur during the day.

Requirements

Minimum of 5 years of experience in fire and safety systems installation, maintenance, and repair, with a proven track record of leading technical teams.
Strong knowledge of fire safety regulations, system components, and troubleshooting techniques.
Proficiency with relevant technical tools and equipment, including pressure washers, scrapers, and degreasers.
Basic mechanical aptitude and the ability to handle job-related equipment and repairs.
Must be drug-free and undergo pre-employment drug testing.
Physically fit, with the ability to climb ladders, kneel on the floor, and perform physically demanding tasks.
Flexible schedule to accommodate nighttime and daytime work as needed.

Nice To Haves

Associate's or Bachelor's degree in Fire Protection Engineering, Electrical Engineering, or a related field.
Relevant industry certifications (e.g., NICET certification, Fire Alarm Systems Technician) are highly desirable.
Prior experience working in a customer-facing role and managing multiple projects simultaneously.

Responsibilities

Supervise, train, and mentor a team of technicians, providing ongoing coaching and support to ensure high performance and professional growth.
Check schedules, manage supplies and equipment for field technicians, and coordinate daily activities to align with operational goals.
Oversee the installation, maintenance, and repair of fire alarm systems, sprinkler systems, and other fire safety equipment, ensuring compliance with industry standards and company policies.
Perform and supervise the cleaning of kitchen exhaust systems, including fans, ducts, filters, and hoods.
Use pressure washing equipment, scrapers, and degreasers to effectively remove grease and maintain system performance.
Collaborate with project managers to plan and execute installation and maintenance projects.
Travel to customer sites as needed to perform quality checks on field technicians' work and address customer complaints.
Review weekly job schedules and ensure all field technicians are equipped with the necessary tools and supplies.
Act as the primary technical contact for customers, addressing inquiries, providing technical support, and ensuring high levels of customer satisfaction.
Respond to on-call tasks and handle vehicle-related emergencies, including facilitating repairs and purchasing job-related equipment.
Implement and enforce quality control procedures for both fire safety systems and kitchen exhaust system cleaning, ensuring all work meets safety and regulatory requirements.
Stay updated on industry trends, codes, and regulations, ensuring compliance across all technical and cleaning tasks.
Maintain accurate records of service activities, including installation reports, maintenance logs, and cleaning activities.
Prepare and present detailed reports on project progress, system performance, and any issues or recommendations for improvement.
Identify opportunities for improving technical processes and service delivery.
Collaborate with other departments to enhance operational efficiency and effectiveness.

Benefits

Weekly paychecks
Employee Ownership Program
Pay progression based on performance and NICET certification advancement
Company-paid training programs and on-the-job training.
Potential for a sign-on bonus
Tele-health services if healthcare coverage is elected
401K plan with up to a 4% company match
Medical, Dental and Vision Insurance effective the first of the month following your start date
Accrual of up to 13 days of Paid Time Off (PTO) in your first year
7 Paid Holidays annually
Company vehicle with maintenance care and fuel card, excluding Helper roles
Company cell phone and IT tools
Uniform and boot allowance
All necessary tools and equipment to perform your job