Fire Alarm Technical Trainer (NICET II) – Fire Protection Services

Fire Protection Services • Atlanta, GA

1d

About The Position

Are you the go-to person when technical challenges need solving—and can do it while making clients feel confident and cared for? Do you thrive on teaching, coaching, and ensuring every customer interaction is handled with professionalism and care? Then this is the role for you! Fire Protection Services, LLC is seeking a Fire Alarm Technical Trainer (NICET II – Fire Alarm Systems) to join our team in Middle Georgia / Metro Atlanta Area. At FPS, customer service isn’t just part of the job—it’s what sets us apart. If you combine technical expertise with a client-first mindset, we want you on our team. Job Summary Deliver advanced technical training on fire alarm systems while coaching technicians to provide exceptional customer service. Support onboarding and ongoing development, ensuring training aligns with codes, industry standards, and FPS expectations. This role may include field-based technician work to support both business operations and client satisfaction.

Requirements

• Hands-on experience with fire alarm systems
• Strong ability to communicate technical information clearly
• Demonstrated commitment to exceptional customer service and client satisfaction
• Required Certification: NICET Level II or higher – Fire Alarm Systems

Nice To Haves

• Prior training or coaching experience preferred
• NAFED – Engineered Fire Suppression Systems (Special Hazards)
• Low Voltage (GA) – Alarm License
• NFPA certification or equivalent training
• Manufacturer certifications (e.g., Simplex, Notifier, Edwards, Siemens)

Responsibilities

• Deliver classroom and field-based training on fire alarm systems, codes, and procedures
• Coach technicians to provide outstanding client experiences while maintaining technical excellence
• Support onboarding and ongoing development with a focus on service, professionalism, and reliability
• Maintain accurate training records
• Perform field-based technician work as needed to meet client expectations
• Serve as a technical and service-focused resource for fire alarm systems and compliance standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed