Fire Alarm Systems Service Technician

VSC Fire & Security•Albuquerque, NM

1d•Onsite

About The Position

VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems. Founded in 1958, the company prides itself on quality craftsmanship, exceptional customer service, integrity, and reliability. As a premier provider across the Southeast, VSC Fire & Security offers comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections. The Integrated Systems Service Technician in Albuquerque, New Mexico provides safe and efficient service on multiple integrated systems. This role involves resolving technical issues and offering potential resolutions for unresolved issues. The technician needs good technical knowledge and effective communication skills to understand problems and provide solutions. The position requires a customer-oriented and patient individual to handle difficult customers. Integrated Systems may include any of the following: Fire Alarm; Intrusion Detection; Access Control; CCTV; IP Cameras; Networking Infrastructure; Telecom; BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems); Audio/Video; Nurse Call; Area of Refuge; Intercom; Crestron; Extron; Honeywell; Notifier; Gamewell FCI; Silent Knight; Fire Lite; Siemens; AutoCall/JCI; or RATH.

Requirements

Two to three years of experience in servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.
Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
Ability to maintain productivity in the field, set goals, and meet service schedule.
Competent in reading plans, documents, meters, and to discern colors for safety signage.
Ability to follow written and verbal instructions.
Exceptional attention to detail and communication skills.
Eagerness for professional development and growth.
Ability to pass various background checks.
Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.

Nice To Haves

NICET lI or III in FAS along with I or II in ITFAS
Avigilon Cert
Other manufacturers certifications

Responsibilities

Installs, tests, and repairs security, camera, access control, suppression, and fire alarm systems.
Troubleshoot system malfunctions and false alarms.
Program multiple types of systems and test for proper operation.
Consults with client on system issues; provides recommendations for repair.
Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
Runs wiring and circuits, installs hardware, and attaches electrical wires.
Inspects and tests systems, batteries, and electrical wiring; make adjustments, and repairs as required.
Replaces malfunctioning hardware when necessary.
Ensures systems comply with NEC and NFPA fire codes.
Explains and demonstrates system function and operation to end users.
Performs other related duties as required.
Be on call as required.
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Provide support for form development and maintenance of inspection forms.
Follow design plans for installation jobs and communicate any design, perform service and deficiency jobs, and communicate and document any changes.