Fire Alarm Service Manager

Superhero Fire Protection LLC • Westminster, MD

3d

About The Position

We’re seeking an Alarm Manager who is motivated, organized, and passionate about customer service and team leadership. You’ll oversee our fire protection alarm department, ensuring projects, and jobs are completed safely, efficiently, and to the highest standards.

This role is ideal for someone who thrives in a leadership position, takes pride in mentoring others, and believes in delivering nothing short of excellence to every client.

Requirements

• 5+ years of experience in fire protection or related service management
• Strong leadership and organizational skills
• In-depth knowledge of fire protection systems (sprinklers, alarms, suppression, etc.)
• Excellent communication and customer service abilities
• Commitment to safety, quality, and team success

Nice To Haves

• NICET certification preferred (or willingness to obtain)

Responsibilities

• Lead and manage service technicians, schedulers, and support staff
• Ensure timely and high-quality delivery of fire protection services (inspections, testing, maintenance, repairs)
• Maintain strong customer relationships and act as the primary point of contact for service-related matters
• Collaborate with sales, operations, and project teams to drive performance
• Monitor KPIs, productivity, and compliance with safety and industry standards
• Hire, train, and develop team members as part of their long-term career path

Benefits

• Health, dental, vision, 401(k), PTO, and more
• Top Pay: We recognize and reward experience and performance
• Career Planning: We invest in your future with training and clear growth paths
• Supportive Culture: We care about our people — not just at work, but beyond
• Team Environment: Be part of a mission-driven, family-oriented team that has your back
• Industry-Leading Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed