Fire Alarm Service Manager
About The Position
We are seeking a highly motivated and experienced Fire Alarm Service Manager to lead our Fire Alarm Service operations in both industrial and commercial environments. This role is responsible for overseeing a team of service technicians and a customer service administrative representative, ensuring exceptional service delivery, operational efficiency, and customer satisfaction. This is a leadership position with strong potential for career advancement. We are committed to promoting from within and offer clear pathways to higher-level roles for high-performing team members.
Requirements
- 5+ years of experience in fire alarm service and management.
- NICET certification(s) in Fire Alarm and/or Special Hazards.
- Ability to meet state and local licensure requirements.
- Strong understanding of cost control, invoicing, and business operations.
- Proven leadership and team-building skills.
- Excellent communication, organizational, and administrative abilities.
- Experience with business development and customer relationship management.
- Proficiency in Microsoft Office 365 (Word, Excel, Outlook, OneDrive).
- Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
Responsibilities
- Oversee day-to-day operations of Fire Alarm Service, ensuring timely and compliant execution of Inspection, Testing, and Maintenance (ITM) contracts.
- Lead and support the Service Coordination team to ensure efficient work order management and completion.
- Provide accurate labor forecasting and resource planning.
- Collaborate with leadership to set and achieve strategic and operational goals.
- Maintain strong communication and collaboration across departments and with Impact Fire managers nationwide.
- Ensure recruitment and employment practices align with company policies and compliance standards.
- Foster strong customer relationships through proactive communication and responsive service.
- Promote and enforce health and safety standards, working closely with Safety support services.
- Mentor team members and cultivate a strong safety culture.
- Support sales efforts through contract review, estimating, and business development activities.
- Drive operational improvements and cost-effective practices.
- Build and lead a high-performance team focused on quality, efficiency, and customer satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
