Fire Alarm Service Coordinator

M.C. Dean, Inc•Tysons, VA

1d•Onsite

About The Position

The Fire Alarm Service Coordinator is responsible for planning, scheduling, and coordinating fire alarm service activities to ensure timely, efficient, and high-quality service delivery. This role serves as a central point of communication between technicians, customers, and internal teams, requiring strong organizational skills, the ability to manage multiple priorities, and excellent customer service in a fast-paced, high-pressure environment.

Requirements

High School Diploma with a minimum of 3 years of technical customer service experience required.
Position is subject to an additional customer background check.
Strong planning, scheduling, and organizational skills
High level of self-organization and ability to work independently
Proven ability to multitask and prioritize in a fast-paced environment
Ability to perform effectively under stress and time-sensitive conditions
Excellent communication and coordination skills
Strong customer service orientation with a professional and solution-focused approach
Attention to detail and accuracy in scheduling and documentation
Proficiency with scheduling software, service management systems, and standard office tools

Nice To Haves

Experience in fire alarm, life safety, or related service coordination roles
Knowledge of fire alarm systems, inspections, and service processes (preferred but not required)
Prior experience coordinating field technicians or service teams
NICET I Fire Alarm Systems preferred

Responsibilities

Plan, schedule, and coordinate daily fire alarm service activities and technician assignments
Monitor service schedules and proactively adjust plans to meet changing priorities and urgent requests
Act as the primary liaison between service technicians, customers, and internal departments
Ensure clear communication of job details, schedules, and customer expectations to field teams
Coordinate service calls, inspections, repairs, and follow-up work to meet contractual and regulatory requirements
Maintain accurate service records, schedules, and documentation
Provide high-level customer service by responding promptly and professionally to customer inquiries and issues
Manage multiple service requests simultaneously while meeting deadlines
Work effectively under pressure and remain organized during peak workloads or emergency situations
Support continuous improvement of scheduling, planning, and service coordination processes