Fire Alarm Scheduler/Deficiency Coordinator

Shambaugh & Son, L.P.•Fort Wayne, IN

1d•Onsite

About The Position

Shambaugh & Son, LP is looking for a Fire Alarm Scheduler/Deficiency Coordinator. In this position you will be responsible for performing a wide variety of customer service/dispatching and administrative. Prioritize, assign, and close customer requests for technical support and inspections. Coordinate with customers, sales persons, and trades to ensure all inspections are scheduled in a timely manner. #shambaugh #LI-TS #LI-onsite

Requirements

This position requires a proficiency in computer usage above basic Microsoft Office & Windows Skills. Must be tech savvy.
Must be able to retain training in an organized fashion to be successful.
Good understanding of Excel Spreadsheets and creating of tables.
Dispatching or scheduling experience with technicians, project managers, etc.
Proven experience in multi-tasking and doing several difficult tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
Must be organized, self-motivated, and possess a strong work ethic with great communication skills.
Professionalism in emails and over the phone.
Motivated to achieve a high standard of productivity.
Believe that customer service is the first priority.
Regular and reliable attendance, including the ability to work extended hours and weekends as required

Nice To Haves

Experience with AS400 / TrueLine accounting system a plus.

Responsibilities

Responsible for scheduling and billing inspection agreements.
Responsible for the scheduling, billing, and dispatch of fire protection inspectors & alarm technicians.
Scheduling lifts and rental equipment needed for jobs.
Utilize accounting system to pull work order numbers, agreements, and run Job Costs.
Utilize Building Reports Inspection Software to schedule and deliver reports to customers electronically.
Receive customer requests for service in a professional manner.
Customer relations management.
Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities.
Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.
Maintain confidentiality of customer and employer information at all times.
Other assigned duties.