Fire Alarm Operator Lateral

City of Memphis • Memphis, TN

1d

About The Position

Works under the general supervision of the Watch Commander or assigned
supervisor in the Communications Service Center to provide emergency dispatch
services and information to the public. Maintains communication with field units
to support effective emergency response operations. Receives and processes
emergency and non-emergency calls; interrogates callers to obtain and document
critical information, including the nature, location, and time of the incident,
as well as caller details. Evaluates incoming calls, requests, and complaints to
determine appropriate response actions in accordance with established protocols.
Operates multiple communication and dispatch systems simultaneously, including
telephone switchboard systems, Telecommunications Device for the Deaf (TTY/TDD),
Computer-Aided Dispatch (CAD), radio consoles, paging systems, and video
monitoring equipment. Utilizes standardized Emergency Medical Dispatch (EMD)
protocols to gather critical information and provide callers with pre-arrival
medical instructions until emergency personnel arrive on scene. Dispatches
appropriate Fire Services personnel to incidents via radio communication and
monitors transmissions to maintain accurate, real-time status of personnel and
emergency units. Researches and verifies geographic information to assist Fire
Services personnel in identifying and responding to incident locations.
Maintains and updates electronic records, logs, and distribution lists to
support the accurate and timely dissemination of information. Communicates
relevant information to Fire Services personnel and the public in accordance
with departmental procedures and applicable regulations. Coordinates with
personnel across various Fire Division service centers to support efficient
emergency response operations. Maintains situational awareness of ongoing
incidents and adjusts responses as necessary to support effective emergency
management.

Responsibilities

• Provide emergency dispatch services and information to the public.
• Maintain communication with field units to support effective emergency response operations.
• Receive and process emergency and non-emergency calls.
• Interrogate callers to obtain and document critical information.
• Evaluate incoming calls, requests, and complaints to determine appropriate response actions.
• Operate multiple communication and dispatch systems simultaneously.
• Utilize standardized Emergency Medical Dispatch (EMD) protocols.
• Dispatch appropriate Fire Services personnel to incidents via radio communication.
• Monitor transmissions to maintain accurate, real-time status of personnel and emergency units.
• Research and verify geographic information.
• Maintain and update electronic records, logs, and distribution lists.
• Communicate relevant information to Fire Services personnel and the public.
• Coordinate with personnel across various Fire Division service centers.
• Maintain situational awareness of ongoing incidents and adjust responses as necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees