Fire Alarm Lead Technician

Human Resources Team•Memphis, TN

About The Position

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 30+ district offices and employ over 1,100 employees across multiple states throughout the USA. At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career. Reporting to the Fire Alarm Manager, this position is responsible for providing inspections, installations and service on a variety of fire alarm devices and fire suppression systems according to company standards and as required by National, State or Local codes. The Technician will be expected to meet weekly service and productivity goals. The Technician will work with the Company to obtain local city listing agents. The Technician is also responsible for maintaining a clean, well-organized vehicle and ensuring a safe environment for his/herself, co-workers and customers.

Requirements

Fire Alarm License
Minimum 3-5 years related fire alarm experience either in the fire protection industry or the commercial customer service business.
NICET or equivalent training from manufacturers or institutions.
Working knowledge of NFPA 72.
Experience in reading and interpreting blueprints, diagrams, submittals, specifications, programs schematics and operational/product manuals.
Proficiency with using PCs including working knowledge of MS Excel / Word as well as iPhone/iPad apps.
Ability to work flexible hours including weekends to meet customer requirements. as needed.
A strong work ethic and professional appearance.
Ability to work within a team environment.
Strong working knowledge of NFPA codes.
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

Responsibilities

Service, install, perform maintenance, and troubleshoot on a variety of fire alarm systems in accordance with federal, state, and local requirements.
Read fire alarm data sheets, system manuals, blueprints as required.
Coordinate installations with fire departments and handle necessary records for notification of emergency calls.
Work safely and responsibly to avoid injuries, damage to property, loss of unused materials and clean up installation debris.
Meet daily/weekly service and productivity goals.
Serve as a mentor and share knowledge/experience with others.
Perform administrative duties including completing service acknowledgements, NFPA Record of completion documents and other supporting documentation.
Maintain a fully stocked company vehicle in order to provide the best customer service with as few return trips as necessary.

Benefits

Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry