Fire Alarm Compliance Specialist

Guardian Fire Protection Services, LLCNorfolk, VA
17d

About The Position

Professional Fire Protection Systems is looking to hire a Fire Sprinkler Compliance Specialist This is a very important and essential role in our company and the ideal candidate will have to be very well organized, be goal oriented and have excellent communication skills.

Requirements

  • Analytical Skills:
  • Ability to analyze complex information and make informed decisions.
  • Ability to assess situations, identify issues, and develop effective proactive solutions.
  • Attention to Detail:
  • Precision and accuracy in tasks, with a focus on minimizing errors.
  • Thoroughness in reviewing and verifying information.
  • Communication Skills:
  • Effective verbal and written communication skills.
  • Ability to convey information clearly and concisely.
  • Adaptability:
  • Flexibility to adapt to changing situations and environments.
  • Openness to new ideas and willingness to learn.
  • Time Management:
  • Efficiently prioritize tasks and manage time to meet deadlines.
  • Ability to handle multiple tasks simultaneously.
  • Pressure Handling:
  • Capability to handle and cope with high-pressure situations.
  • Emotional resilience and composure in challenging circumstances.
  • Ability to make sound decisions under pressure.
  • Relationship Building:
  • Developing and maintaining relationships with customers.
  • Ability to work effectively in a team environment.
  • Openness to collaboration and willingness to share knowledge.
  • Organizational Skills:
  • Highly detailed and organized with the ability to prioritize and multitask effectively.
  • Thorough knowledge of general office procedures and equipment.
  • Learning Agility:
  • Adaptability to changes in technology, processes, or industry trends.
  • Attention Management:
  • Ability to focus on tasks and maintain concentration.
  • Minimization of distractions for improved productivity.

Responsibilities

  • Processing Repair Quotes:
  • Review technician notes on deficiencies found while on-site at customer locations.
  • Preparing the quote by editing technician notes and expanding on an explanation of the service required and why it must be performed.
  • Obtain vendor pricing on materials required to complete repairs, markup the cost based on standard markup rates or specific customer agreements and add the final price to the quote.
  • Determine the amount of labor required to complete the repair.
  • Customer Communication:
  • Contact customers to comprehensively explain repair quotes, emphasizing the necessity to bring their fire systems into code compliance.
  • Secure approval from customers to proceed with the required repairs.
  • Documentation:
  • Ensure accurate and timely documentation of all customer interactions related to non-compliances and scheduling. Customer interactions are documented in a notes section associated with each quote and job to be performed.
  • Customer Information Gathering:
  • Obtain and enter necessary information from customers for inspections, ensuring all relevant details are recorded accurately and provided to technicians so they can effectively perform their work.
  • Route Planning:
  • Develop daily routes by geographic area to optimize efficiency and meet revenue goals.
  • Coordinate and schedule appointments to maximize productivity with several technicians.
  • Service/Emergency Call Coordination:
  • Collaborate with customers and technicians to coordinate emergency services promptly.
  • Prioritize and schedule emergency repairs to address critical issues efficiently.
  • Team Collaboration:
  • Collaborate with technicians, providing them with necessary information and support to fulfill their responsibilities effectively.
  • Collaboration with multiple co-workers to answer questions, address customer inquiries, and ensure timely responses.

Benefits

  • 401K with a company match
  • Medical, Dental and Vision Insurance
  • Company paid Short Term Disability
  • Company paid Long Term Disability
  • Company paid Life and AD&D insurance
  • Pre-tax accounts for health and dependent care
  • Aflac
  • Vacation and Personal time
  • Paid holidays
  • Tuition Reimbursement
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