FIOA Project Manager

Crowned Grace • Washington, DC

22h

About The Position

Offer Contingent Upon Contract Award FIOA PROJECT MANAGER Crowned Grace International is recruiting a Project Manager with experience in the Freedom of Information Act (FIOA). Lead the day-to-day FOIA (Freedom of Information Act) Compliance support efforts by overseeing staffing, schedules, quality control, deliverables, and communications to ensure VA FOIA Service operations meet standards. Monitor performance reporting and implement corrective actions proactively when metrics or quality trends indicate potential risks.

Requirements

• Bachelor's degree in Business, Public Administration, Information Systems, Legal Studies, or related field (or 4 years of relevant experience instead of a degree).
• 3+ years managing teams or federal support operations; 1+ year supporting FOIA, records management, privacy programs, or similar compliance functions.
• PMP certification or proven experience managing FOIA workflows to demonstrate the need for specialized knowledge and skills.
• Working knowledge of FOIA processing lifecycle, request types, deadlines, fee categories, and exemption framework sufficient to manage workflow and quality.
• Strong written and verbal communication; proven ability to deliver performance reporting, identify operational risks, and drive corrective actions.
• A successful background check and drug screen is required

Nice To Haves

• Experience managing FOIA operations in a federal eFOIA case management system (any platform).
• Experience building and using dashboards/metrics for backlog burn-down, timeliness, and error rate management.
• Two (2) years of experience in reviewing and processing business intelligence on applicants, employees, and contractors within the limits of agency designated authority; or eight (8) years general experience and three (3) years program management experience and two (2) years of experience in reviewing and processing business intelligence on applicants, employees, and contractors within the limits of agency designated authority.
• General experience is experience gained in an office setting.

Responsibilities

• Own the contract management rhythm: kickoff, staffing plan, schedules, risk register, quality checks, and recurring status reporting.
• Manage team throughput and quality across request intake/processing, tracker updates, and deliverable submissions.
• Serve as the primary interface with COR and Government leadership on operations, issues, and corrective action plans.
• Ensure invoice-cycle accountability: assigned work completion, rolling release tracking, page-count reconciliation, and documented justifications for any Government-caused delays.
• Lead internal QA: spot checks of correspondence and redactions; coordinate retraining when error trends emerge.
• Maintain required logs (meeting participation, training) and ensure staff participation in VA daily updates and bi-weekly FOIA training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager