Fintech Support Associate

ServiceTitan

21d

About The Position

Ready to be a Titan? We formulate, build, launch, and run new ServiceTitan business lines. The Payments Support team is integral to the success of ServiceTitan’s valued customers, as we enable process improvement through technology integrations with key ServiceTitan partners. We build cutting-edge solutions in Financial Technology (FinTech) to empower contractors to take the next leap forward in streamlining technician interactions with the homeowner. We are looking for talented & passionate future Titans that are entrepreneurial, love technology, and want to help our customers maximize their potential. The Fintech Support Associate is a strategic role at ServiceTitan. A deep understanding of the payments industry is necessary to work with ServiceTitan customers to explain the functionality and support different aspects of ServiceTitan Payments. You will play an integral part in the daily success of our customers. What you’ll do:

Requirements

• Minimum of 2+ years total work experience in a client-facing role in the merchant services/payment processing industry
• Strong understanding of payments industry terms (processors, gateways, chargeback, ACH, etc.), economics and client pain points
• Strong communication skills
• Very detail-oriented with strong organizational skills
• Strong understanding of Visa/Mastercard interchange table and costs
• Experience with breaking down credit card merchant statements and doing cost + profitability analysis on them

Responsibilities

• Provide day to day support for our customers, including gateway and transactional support, as well as deposit reconciliation
• Serve as point person for existing customers on ServiceTitan Payments, fielding incoming emails and supporting outbound phone calls
• Provide technical support to customers within our software platform, developing expert-level knowledge of payment processing within ServiceTitan
• Collaborate with our payment processors to help mitigate risk for our customers, including reaching out to customers for requested documents and providing invoices as requested on behalf of customers
• Act as our internal payments subject matter expert
• Provide training to new customers once implementation is complete
• Assist customers with questions as they pertain to merchant statements and pricing questions
• Navigate Partner Portals to review client data/make changes, etc.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees