Finneran Pavilion Guest Services Supervisor

PolicyTech•Villanova, PA

24d

About The Position

Why work at Villanova? Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others. Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum. Villanova’s most precious asset is our people . As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more . As a member of the Villanova University Athletics staff, the Guest Services Staff Supervisor plays a vital role in maximizing the game day experience for Villanova Wildcat basketball fans. This role serves as both a supervisor of Guest Services Event Staff and an active team member, assisting fans and ensuring smooth event operations. The Guest Services Staff Supervisor supports fans in premium clubs, provides game day information, and fosters a welcoming environment. This is a seasonal part-time role that provides support during basketball, football, and select other events. All duties must be completed in compliance with University and NCAA rules and regulations.

Requirements

3+ years of experience
18 years of age or older
Must be available nights, weekends, and holidays
Ability to stand, walk, and climb stairs throughout the duration of the event
Required to occasionally lift 10 pounds, unaided.
Strong verbal and written communication skills.
Ability to work well with others and provide leadership to a team.
Problem-solving skills with the ability to think quickly and remain calm in high-pressure situations.
Positive attitude toward taking on additional job responsibilities.
Good judgment and decision-making skills.
Authorization to work in the United States of America

Responsibilities

Exceed customer service expectations of all Wildcat community members.
Understand and practice policies and procedures set by Villanova University Athletics.
Attend customer service team member training and maintain comprehensive knowledge of game day information, rules, and regulations.
Go above and beyond to enhance game day experience