Fine Jewelry Merchandise Supervisor - South Shore Mall

JCPenney • Bay Shore, NY

390d • $47,840 - $71,760

About The Position

The Fine Jewelry Merchandise Supervisor at JCPenney is responsible for supervising and engaging a team of Fine Jewelry associates to deliver an exceptional shopping experience. This role focuses on customer service, sales leadership, staff supervision, and ensuring efficient merchandise flow and placement. The supervisor will also play a key role in team development and performance standards, driving sales growth and customer loyalty.

Requirements

• Minimum of 2 years retail experience.
• Bachelor's degree or equivalent work experience.

Nice To Haves

• Experience in jewelry sales or supervision.
• Strong problem-solving skills.
• Ability to inspire and motivate a team.

Responsibilities

• Model and hold team accountable for outstanding customer service.
• Actively listen to customer issues to resolve problems.
• Maximize sales and service by ensuring staff is scheduled appropriately.
• Drive planning and execution of events and credit card acquisition.
• Challenge the team to drive profitable sales growth through supervision and engagement.
• Coach and develop team members by modeling company values.
• Provide direction and support to ensure efficient merchandise flow to the sales floor.
• Maintain stock levels and presentation standards for customers.
• Partner with store management to source and hire talent for hourly positions.
• Play an active role in training and development of associates.
• Address performance issues and partner with management on succession planning.
• Meet established performance standards including shrink and safety initiatives.

Benefits

• Competitive wage with commission on sales of qualified merchandise.
• Medical, dental, and vision insurance.
• Term life insurance.
• Paid vacation and holidays.
• 401(k) with company match.
• Associate discount on JCPenney merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees