Fine Dining Service Trainer

SQUAREONE HOLDING COMPANY • Guild, MO

5d

About The Position

The Front of House Fine Dining Service Trainer is responsible for developing, implementing, and maintaining elevated service standards across all front-of-house operations. This role ensures that all service staff deliver a refined, consistent, and memorable guest experience aligned with fine dining expectations. The trainer will coach, mentor, and evaluate team members while fostering a culture of excellence, attention to detail, and hospitality.

Requirements

• 3–5+ years of experience in fine dining front-of-house roles (server, captain, or management preferred)
• Proven experience in training, coaching, or staff development
• Deep knowledge of fine dining service standards and hospitality etiquette
• Strong wine and beverage knowledge (Sommelier certification a plus)
• Exceptional communication and interpersonal skills
• Ability to lead by example with professionalism and poise
• Strong organizational and presentation skills
• Flexible schedule, including evenings, weekends, and holidays
• Attention to Detail
• Leadership & Coaching
• Guest Experience Excellence
• Communication & Presentation
• Adaptability & Problem Solving
• Team Development
• Ability to stand and walk for extended periods
• Ability to lift up to 50 pounds (e.g., trays, service items)
• Comfortable working in a fast-paced environment

Nice To Haves

• Sommelier certification a plus

Responsibilities

• Design and execute comprehensive training programs for all FOH positions (hosts, servers, bartenders, support staff)
• Teach and reinforce fine dining service standards, including: Proper table service techniques (e.g., coursing, silver service, wine service) Menu knowledge and ingredient storytelling Etiquette, posture, and professional communication
• Lead onboarding and continuous education for new and existing staff
• Conduct regular service audits and provide actionable feedback
• Collaborate with management and culinary teams to ensure alignment between service and kitchen execution
• Train staff on upselling techniques that enhance the guest experience without pressure
• Maintain training materials, manuals, and SOP documentation
• Role-play guest scenarios, including handling complaints and special requests
• Ensure compliance with health, safety, and alcohol service regulations
• Stay current on industry trends and incorporate best practices into training

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed