Fine Dining General Manager - MGM Springfield

MGM Resorts International • Springfield, MA

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About The Position

The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Are you a passionate leader with a taste for excellence? Do you thrive in fast-paced, high-energy environments where hospitality meets innovation? Because we are on the hunt for a visionary Fine Dining General Manager to lead an exceptional team and elevate the guest experience to unforgettable heights. This isn’t just a job – it’s your stage to shine in one of the most iconic hospitality brands in the world.

Requirements

• Has high school diploma or GED
• Has 2+ years of prior relevant experience
• Brings expert knowledge of health and safety regulations, menu items, beverage presentation, and the tools of the trade – from kitchen equipment to POS systems.
• Understands how to optimize staffing for efficiency and cost-effectiveness, with a strong grasp of restaurant workflows and day-to-day execution.
• A natural leader and mentor who inspires high performance, fosters team collaboration, and creates a positive work culture rooted in accountability and respect.
• Delivers top-tier customer service with excellent interpersonal and listening skills, strong judgment, and the ability to stay organized and focused under pressure.

Responsibilities

• Owns, leads and oversees daily restaurant operations, labor productivity, scheduling, inventory control, guest service standards, and execution and development of marketing strategies to produce both short-term and long-term profitability.
• Co-own (with Executive Chef) the restaurant’s business plan and represent the restaurant in divisional, property or corporate meetings.
• Responsible for execution of policies, operating procedures, pricing initiatives, training programs, directives, menus, rules and regulations for the restaurant staff.
• Owns restaurant’s execution of F&B and/or company-wide initiatives and programs.
• Maintain the highest standards of health, sanitation and cleanliness within all areas of Beverage.
• Responsible for completion of all company compliance training by the restaurant staff.
• Manages Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning process that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements.
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes any appropriate action.
• Manages Restaurant’s guest feedback channels through approved company practices.
• Collaborate with Executive Chef and culinary team to ensure a seamless service experience between kitchen and dining room.
• Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties.

Benefits

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED