Financial Wellness Advice Leader

LPL Financial•Fort Mill, SC

9d•$94,013 - $156,689

About The Position

The Financial Wellness Advice Leader oversees a team of Financial Wellness Advisors who deliver investment solutions and holistic financial guidance exclusively to LPL Financial employees. The leader ensures a high-quality, phone-based advice experience, sets planning standards, and drives outcomes centered on service excellence and the delivery of personalized financial plans. This role manages day-to-day operations for a team of licensed advisors, including coaching, performance reporting, workforce management, and client escalation handling while partnering across the business to improve productivity and the employee experience.

Requirements

FINRA Series 7 and 66 (or 63 and 65); supervisory licenses such as FINRA Series 9/10 are a plus and may be expected within the first six months.
2+ years of previous management experience leading advisors
3+ years of investment/advisory experience.

Nice To Haves

CRPC®, CFP®, or similar designation.
Proven ability to coach to service quality and planning outcomes in a phone-based advice model.
Excellent communication skills; strong judgment, integrity, and risk awareness.
Proficiency in Microsoft Office and web-based applications; comfort with reporting and QA tools.
Comprehensive industry and investment knowledge; experience leading service or advice teams.
Experience in virtual/call center advice environments; familiarity with planning software and CRM.

Responsibilities

Talent management and coaching: Recruit, onboard, and develop advisors; conduct regular one-on-ones focused on skills, career development, and consistent execution of planning standards.
Program service quality: Elevate the employee advice experience through call coaching, QA reviews, and adherence to service SLAs.
Financial planning standards: Define and maintain a needs-based planning framework; ensure advisors consistently gather essential data and tailor plans to employee goals.
Investment guidance oversight: Provide supervisory oversight to ensure recommendations align with employee goals and risk tolerance.
Workforce management: Manage staffing levels, schedules, and time-off to maintain service coverage.
Business management and reporting: Monitor advisor productivity, planning output, QA scores, and service metrics; create and present reports on trends and progress toward program goals.
Client escalation management: Own manager callbacks and escalations; coach advisors on best practices to prevent complaints and resolve issues promptly.
Cross-functional partnership: Collaborate with key partners to improve advisor workflows and enhance the employee experience.
Risk management and compliance: Maintain regulatory and supervisory standards; proactively identify and mitigate risks.
Change leadership: Lead through a fluid, fast-paced environment with evolving priorities and processes.