Financial Systems Technical Support Specialist

Koble • Lancaster, PA

94d

About The Position

We are looking for a Financial Systems Technical Support Specialist who will help us bring excellent service to our customers by supporting them as they use our software to manage their financials and inventory.

Requirements

• Strong understanding of accounting/finance processes
• Aptitude for technology, including strong Windows knowledge and PC hardware basics
• Software technical experience
• Basic to intermediate networking knowledge
• Customer service/business process experience

Responsibilities

• Handle technical inbound support calls and tickets
• Manage inbound support emails
• Troubleshoot and resolve issues in financial modules of our ERP
• Maintain and grow client relationships by providing support, training, information & guidance

Benefits

• Remote working options
• Health coverage option for individual and family
• Dental, vision, short-term and long-term disability options available
• SIMPLE IRA plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees