Financial Systems Support Analyst

Graham Technologies

20h

About The Position

Graham Technologies is seeking a Financial Systems Support Analyst to provide Tier 1 and Tier 2 functional application support in a federal help desk environment. This role is business-process and application-focused, supporting end users of contract management and financial systems, with primary emphasis on Appian and PeopleSoft platforms. The ideal candidate will have prior experience supporting ERP or workflow-based business applications and a working understanding of federal finance and acquisition processes. Location: Reston, VA

Requirements

Active TS/SCI security clearance
CI Polygraph or eligibility to obtain one
Experience providing Tier 1-2 support for functional or business applications
Prior experience supporting ERP systems, workflow platforms, or financial/contract applications
Understanding of federal finance, contracting, or acquisition processes
Strong customer service skills with the ability to support non-technical users
Excellent written and verbal communication skills
Ability to thrive in a fast-paced, transaction-driven federal environment

Nice To Haves

Hands-on experience supporting PeopleSoft Financials
Experience with Appian or similar low-code/workflow platforms
Background supporting federal financial, contract, procurement, or acquisition systems
Exposure to Defense Travel System (DTS) or other government transaction systems
Experience supporting EOFY or surge financial processing periods

Responsibilities

Provide Tier 1 and Tier 2 functional support for federal users of contract and financial applications
Assist end users with business process workflows, data entry, approvals, and transaction troubleshooting
Support users of Appian-based workflows and PeopleSoft Financials, including navigation, error resolution, and process guidance
Serve as the primary point of contact for application-related inquiries, not hardware or infrastructure issues
Ensure accurate and timely transaction processing within financial and contract systems
Collaborate with government stakeholders, functional SMEs, and technical teams to resolve application issues
Support end-of-month and end-of-fiscal-year (EOFY) processing activities
Assist with account validation, reconciliation support, and data accuracy checks
Document issues, resolutions, and workflows in tickets, SOPs, and knowledge base articles
Contribute to the creation and maintenance of program documentation and SOPs
Provide user assistance and informal training (e.g., walkthroughs or brown bag sessions) for financial and contract systems
Participate in application testing, validation, and release support as needed