Financial Support Specialist

Expressable

71d • $40,000 - $58,000

About The Position

We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our leadership team. We are seeking a Financial Support Specialist who will be responsible for providing a positive financial experience by resolving inquiries on charges, insurance and payments with clarity & empathy. The Financial Support Specialist is responsible for responding to patient inquiries related to billing and insurance, processing payments, resolving denied or delayed claims in coordination with revenue cycle teams, documenting interactions in compliance with HIPAA/PCI, and meeting performance metrics for responsiveness and resolution.

Requirements

• High school diploma or equivalent (associate’s or bachelor’s degree in healthcare administration, business, or related field preferred)
• 2+ years’ experience in healthcare billing, patient accounts, insurance claims, or revenue cycle management
• Proficiency with EHR/CRM systems and payment processing platforms; strong Microsoft Office/Google Suite skills
• Understanding of HIPAA, PCI compliance, and insurance terminology (EOBs, CTP Codes, Diagnosis Codes, Deductibles, Co-Pays)
• Experience in a telehealth, multi-state, or large outpatient provider environment
• Familiarity with revenue cycle improvement initiatives or patient financial counseling

Nice To Haves

• Bi-Lingual Communication Skills (English/ Spanish) - highly preferred

Responsibilities

• Respond to patient inquiries related to billing, insurance claims, payments, and statements via phone, email, and chat
• Assist patients in understanding charges, EOBs, coverage, deductibles, co-pays, and payment plans
• Collect and process patient payments accurately and securely
• Collaborate with insurance verification and revenue cycle teams to resolve denied or delayed claims
• Educate patients on financial policies, insurance processes, and available support options
• Document all interactions in CRM/EHR systems with precision and compliance (HIPAA, PCI, etc.)
• Identify patterns in billing issues and suggest process improvements to reduce patient friction

Benefits

• Exceptional paid time off policies that encourage and support life balance, including a winter break
• 401k matching to ensure our staff have what they need to enjoy their retirement
• Health insurance options that ensure well being for the whole person and their family
• Company paid life, short-term disability, and long-term disability coverage
• Remote work environment that strives for connectivity through professional collaboration and personal connections

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED