Financial Specialist IV- Credit and Collections

City of South Bend, IN-posted about 2 months ago
Full-time
Onsite • South Bend, IN
Executive, Legislative, and Other General Government Support
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Runs Collections processes, shut offs, calculations and reports. Assists with Lockbox payments credit refunds, and cash reconciliation. Reviews reports to check for accuracy. Communicates with agencies. Regarding delinquent accounts. Back up to Financial Specialist IVs. As a leader and employee of the City of South Bend, you are called upon to serve in a manner that supports Our Core Values: Excellence, Accountability, Innovation, Inclusion, and Empowerment as you carry out our primary employee expectations: Champion Values & Organizational Pride, Champion Operational Excellence, Make Sound Decisions, Embrace Coaching and Accountability, Communicate with Excellence, Value Diverse People and Perspectives, Embrace Personal Development, Exhibit a Positive Attitude and Own Your Health, Wellness & Safety SCHEDULE: Monday-Friday, 7:30am-4:00pm with 30-minute lunch. Hours may vary based on operational needs

  • Responsible for all phases of the delinquency process
  • Maintain monthly delinquency tracking reports
  • Research delinquent and final accounts. Take appropriate measures and course of action to minimize risk of write off
  • Prepare and administer the delinquent account data required for reporting accounts to the collection agency monthly
  • Prepare monthly batch tracking reports
  • Responsible for all phases of the sewer lien process
  • Verify daily cash reconciliation. Responsible for resolving cash related variance(s) with 311 Customer Service Liaison manager prior to reporting daily cash update
  • Responsible for all bankruptcy account maintenance
  • Responsible for processing credit refunds
  • Responsible for assisting customers with bank drafting and on-line payment issues
  • Process all Bank Drafting and Electronic Funds Transfers for all third party payments
  • Responsible for NSF check processing, including mailing letters to customers
  • Perform monthly account write-offs
  • Two-year college degree or equivalent training and experience in related field.
  • Proficient in use of spreadsheets.
  • Proficiency in word processing and spreadsheets.
  • Excellent oral and written communication skills.
  • Ability to communicate with supervisors, peers, or subordinates, providing information by telephone, in written form, e-mail, or in person.
  • Ability to organize, plan and prioritize work.
  • Pre-Employment Drug Screen
  • Employee Background check
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