Financial Specialist III

University of Wisconsin Stout • Menomonie, WI

6d

About The Position

Reporting to the Associate Bursar, the Accounts Receivable Specialist supports the financial operations of Student Business Services by managing a variety of accounts receivable functions. This position requires independent judgment, attention to detail, and a thorough understanding of accounting principles to ensure compliance with federal, state, and university regulations. This role serves as the primary campus contact for Centralized Accounts Receivable and monitors key financial systems including Transact and Workday as it relates to Accounts Receivable.
35% Business Operation: Administer Cash Sales and Customer Payment Processes Record and reconcile cash sales in SIS and Transact eMarkets. Collaborate with departments to resolve discrepancies in cash sales. Post customer payment not processed via lockbox and resolve mismatches to ensure accurate financial reporting.
30% Business Operation: Manage Centralized Accounts Receivable Oversee the full lifecycle of customer invoicing, including email and mail distribution, customer edits, monthly statements and dunning letters. Point of contact for departmental staff with invoicing role. Disseminate updates of invoicing business processes and reports. Coordinate aging report reviews, collections, and write-offs in compliance with university, state, and federal policies. Reconcile student accounts receivable with general ledger postings. Respond to inquiries from customers and departmental staff. Resolve Accounts Receivable support tickets through Ivanti.
20% Business Operation: Perform Banking and Reconciliation Duties Create and manage customer deposit entries. Reconcile Workday payment clearing and refunding accounts for SIS. Maintain accuracy of departmental Change Fund accounts through manual reconciliation and communication with campus departments.
10% Business Operation: Coordinate eMarkets Operations and Support Set up and configure new eMarket stores and checkouts. Grant operator access, schedule automated reports, and ensure daily sales activity aligns with eMarket files. Process eMarket refunds on behalf of departmental staff. Facilitate departmental charge assessments and troubleshoot payment processing errors. Post customer payment not processed via lockbox and resolve mismatches to ensure accurate financial reporting.
5% Perform other tasks as necessary Communicate and administer UW System Administrative Policy 805. Maintain documentation of financial procedures and assist in developing office protocols. Provide training and oversight for cash handling practices across campus departments.

Requirements

• Excellent verbal and written communication skills.
• Excellent judgment including sensitivity to personal and confidential information.
• Excellent interpersonal, communication and customer service skills in working with a diverse community.
• Working knowledge of desktop hardware and standard business software programs (e.g., word processing, spreadsheets, database) and the Internet.
• Can prioritize work.
• Attention to detail, proofreading and editing skills.
• Good work habits, such as attendance, punctuality, accountability, thoroughness, and resourcefulness.
• Work independently and as part of a team environment and on collaborative efforts.

Nice To Haves

• Familiarity with university financial operations and student account management.
• Understanding of the Federal Family Educational Rights and Privacy Act (FERPA).
• Minimum of two years of experience managing accounts receivable processes.
• At least two years of experience in banking operations, including reconciliations and ACH processing.
• Working knowledge of Student Financials/PeopleSoft Campus Solution.
• Familiarity with Payment Card Industry (PCI) standards and National Automated Clearing House Association (NACHA) guidelines.

Responsibilities

• Administer Cash Sales and Customer Payment Processes
• Manage Centralized Accounts Receivable
• Perform Banking and Reconciliation Duties
• Coordinate eMarkets Operations and Support
• Communicate and administer UW System Administrative Policy 805
• Maintain documentation of financial procedures and assist in developing office protocols
• Provide training and oversight for cash handling practices across campus departments
• Answers complex fiscal questions and provides information based on set materials and standards to various audiences
• Reviews transaction processing internal controls and recommends policies and procedures
• Monitors financial transactions and fund balances and generates and reconciles complex reports and statements in accordance with established rules and regulations
• Serve as a unit liaison to leadership providing financial advice, recommendations, and financial status updates
• Reviews and approves complex transactions and assigns funding codes in accordance with established rules, regulations, and policies
• May train staff on financial processes and best practices
• Reallocates expenses to appropriate funding strings
• Drafts communications and reports and maintains organization of varied records to provide administrative support within a specified work unit

Benefits

• The Universities of Wisconsin provides an excellent benefits package including participation in the Wisconsin State retirement plan, demonstrating our commitment to the diverse needs of our employees.
• Employee Benefits: https://www.wisconsin.edu/ohrwd/benefits/
• To calculate the estimated value of your total compensation, use the Health & Retirement Contributions Estimator | Employee Benefits (wisconsin.edu)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees