Financial Solutions Specialist I
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About The Position
As a First Commonwealth Financial Solutions Specialist I, you will embody our mission to enhance the financial lives of our neighbors and their businesses. This role emphasizes the significance of customer experience and the vital role each employee plays in fulfilling our Customer Service Promise daily. Your involvement in daily operations will allow you to create an exceptional experience for both employees and customers. You will take personal pride in resolving issues for personal and business customers, owning problems from start to finish, and ensuring the Financial Solutions Center operates smoothly and efficiently. You will thrive on building relationships and identifying opportunities to provide our customers with financial solutions that foster Financial Confidence. Your intellectual curiosity will drive you to engage customers in meaningful conversations to assess their needs, and your strong listening skills will empower you to confidently ask for their business. You will collaborate with your Manager on your Pathways progression and personal development, recognizing that as a Financial Solutions Specialist, you have the power to change lives. In this role, you will be eligible for quarterly sales and service incentives, which further motivates you to excel in your responsibilities. Your daily activities will be divided into five essential job functions, with a significant focus on championing operations and compliance, which will occupy 80% of your time. This includes protecting customer privacy and security, processing daily transactions while being vigilant against fraud, adhering to cash handling guidelines, and mitigating risks by following company policies and procedures. You will also spend time growing consumer relationships through productive conversations, utilizing marketing campaigns, and advocating for referral programs. Additionally, you will deepen existing consumer relationships through outbound calls and identifying lending opportunities. Personal development is crucial, and you will engage in activities that drive both personal and organizational growth. Lastly, you will prioritize customer experience in every interaction, ensuring that our mission and core values are at the forefront of your work.
