Financial Solutions Center Manager

First Commonwealth Bank • Wexford, PA

28d

About The Position

As a First Commonwealth Financial Solutions Center Manager, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence. You will lead a Financial Solutions Center with effective communication, ongoing coaching and relentless execution on our mission and vision and drive development for your team members. With a high level of accountability for all aspects of your Center's success, you drive for high-performance results within a competitive and demanding financial solutions sales environment. You will lead your team to execute a well-defined plan for delivering the entire bank to your community. You will personally drive small business sales through consistent and on-going business development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business related banking relationships.

Requirements

• An associate's degree or equivalent experience
• Three (3) or more years of relevant experience in a customer-centric sales environment with a proven track record of leading, exceeding assigned goals, and developing talent.
• Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
• Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
• Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
• A valid driver's license and local and/or regional travel required.

Responsibilities

• Grow Small Business Relationships - 40% of your time will be spent establishing and growing relationships with the small businesses in your community.
• Grow Consumer Relationships - 30% of your time will be spent establishing and growing consumer relationships
• Developing Your Team and Yourself - 20% of your time will be spent ensuring that you and your team are engaging in the right activities to drive growth, both in balance sheets and in yourselves.
• Manage Operations and Compliance - 10% of your time will be spent ensuring your office is a well-oiled machine.
• Customer Experience - every day, every customer, every interaction you will always have the following at the top of your mind:

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees