Financial Services Specialist, Crop & Livestock Insurance

FCS Financial, ACA-posted 19 days ago
Full-time • Entry Level
O’Fallon, MO
251-500 employees
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Do you have a passion for agriculture and a commitment to serving your community? FCS Financial, part of the nationwide Farm Credit System, is seeking a proactive and detail-oriented Financial Services Specialist, Crop Insurance to join our Team! If you’re organized, customer-focused, and enjoy working with technical documents, this is the opportunity for you! What We Offer: Starting Salary: $40,000, with potential for growth based on experience Comprehensive Benefits: Competitive compensation and benefits package Career Growth: A clear path for personal and professional development What You Need: Education: High school diploma required Experience: Customer service, technical documentation, and agricultural knowledge are preferred; crop insurance experience is a plus Skills: Excellent attention to detail, proactive problem-solving, and strong communication This position is open until filled. Potential office locations includes the following: O’Fallon or Union, Missouri. This position will also support insurance operations out of O’Fallon, Union, and Farmington Branches. This position is classified as Non-Exempt under the Fair Labor Standards Act. Flexible work hours will be considered after the initial training period is complete and based off of the candidates' qualifications and needs.

  • Document Processing: Receives and tracks documents related to crop insurance policies; Reviews documents for accuracy and requests additional information when needed; Monitors process to ensure completion and compliance with internal and external requirements; Data entry within AIP processing systems including mapping; Generates reports to review accuracy and finalize processing
  • Electronic File Management/Customer Relationship Management System (CRM): Scans documents into Document Management Program; Verifies with CRM reports the proper conversion for each policy; Sets up new contacts and updates contact records as needed; Resolves discrepancies in CRM; Purchases and retires stock through Cornerstone
  • Customer Service: Provides customer service through telephone, email and face to face interactions; Coordinates with agent to schedule customer appointments; Communicates with other insurance agents, approved insurance providers, Farm Service Agency staff and lenders to meet customer needs
  • Insurance Claims Processing: Enter customer claims with respective insurance companies; Communicates with insurance representatives and/or adjusters to facilitate accuracy on claims
  • Continuing Education: Attends meetings, conferences and training sessions to understand changes to the crop insurance programs, processes and procedures and to attain and maintain a crop insurance license
  • Mail Processing: Processes incoming and outgoing daily mail; Generates reports for bulk mailings; Assists agent in reviewing reports for accuracy before mailing to customers
  • Other duties as assigned to meet the needs of the organization.
  • High School diploma
  • 1 year of related experience
  • Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
  • Working knowledge of the agriculture industry
  • General knowledge of Association financial operating systems
  • General knowledge of how crop insurance works
  • Ability to obtain Missouri Crop Insurance License
  • Skill in listening and conveying awareness of a customer's problem or issue to find resolution
  • Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
  • Skill in prioritizing assignments to complete work in a timely manner
  • Skill in gathering, compiling and organizing information
  • Skill in utilizing time in an efficient and effective manner
  • Skill in working as part of a team and collaborating with colleagues
  • Skill in performing a variety of duties under the stress of frequent interruptions or distractions
  • Skill in utilizing Microsoft Office to increase efficiency and/or effectiveness
  • Responsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ data
  • Customer service, technical documentation, and agricultural knowledge are preferred
  • Crop insurance experience is a plus
  • Competitive compensation and benefits package
  • A clear path for personal and professional development
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