Financial Services Specialist, Crop & Livestock Insurance

FCS Financial, ACA•O’Fallon, MO

40d•$40,000

About The Position

Are you passionate about agriculture and motivated to make a difference in your community? FCS Financial, a proud member of the nationwide Farm Credit System, is looking for a proactive and detail-driven Financial Services Specialist, Crop Insurance to support our members! If you’re organized, customer-focused, and enjoy working with technical documents, this role offers a great opportunity to grow your career in ag finance. What We Offer: Starting Salary: $40,000+, with opportunities to advance Strong Benefits: Competitive compensation and comprehensive benefits package Career Growth: Clear pathways for personal and professional growth What You Need: Education: High school diploma required Experience: Customer service, technical documentation, and ag background preferred; crop insurance experience is a bonus Skills: Strong attention to detail, excellent communication, and a proactive mindset Role Details: Open until filled Potential office locations: O’Fallon or Union, Missouri. Position supports insurance operations across O’Fallon, Union, and Farmington branches. Position is classified as Non-Exempt under the Fair Labor Standards Act. Flexible scheduling considered after the initial training, based on qualifications and needs. If you’re ready to support Missouri’s agricultural community and build a rewarding career, we’d love to hear from you, apply now! Department: Marketplace Reports To: Customer Services Team Leader – Insurance Supervises: None

Requirements

High School diploma
1 year of related experience
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Working knowledge of the agriculture industry
General knowledge of Association financial operating systems
General knowledge of how crop insurance works
Ability to obtain Missouri Crop Insurance License
Skill in listening and conveying awareness of a customer's problem or issue to find resolution
Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
Skill in prioritizing assignments to complete work in a timely manner
Skill in gathering, compiling and organizing information
Skill in utilizing time in an efficient and effective manner
Skill in working as part of a team and collaborating with colleagues
Skill in performing a variety of duties under the stress of frequent interruptions or distractions
Skill in utilizing Microsoft Office to increase efficiency and/or effectiveness
Responsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ data

Nice To Haves

Customer service, technical documentation, and ag background preferred
Crop insurance experience is a bonus

Responsibilities

Receives and tracks documents related to crop insurance policies
Reviews documents for accuracy and requests additional information when needed
Monitors process to ensure completion and compliance with internal and external requirements
Data entry within AIP processing systems including mapping
Generates reports to review accuracy and finalize processing
Scans documents into Document Management Program
Verifies with CRM reports the proper conversion for each policy
Sets up new contacts and updates contact records as needed
Resolves discrepancies in CRM
Purchases and retires stock through Cornerstone
Provides customer service through telephone, email and face to face interactions
Coordinates with agent to schedule customer appointments
Communicates with other insurance agents, approved insurance providers, Farm Service Agency staff and lenders to meet customer needs
Enter customer claims with respective insurance companies
Communicates with insurance representatives and/or adjusters to facilitate accuracy on claims
Attends meetings, conferences and training sessions to understand changes to the crop insurance programs, processes and procedures and to attain and maintain a crop insurance license
Processes incoming and outgoing daily mail
Generates reports for bulk mailings
Assists agent in reviewing reports for accuracy before mailing to customers
Other duties as assigned to meet the needs of the organization.