Financial Services Specialist 1 - Remote - Texas

Nordstrom Card Services • Houston, TX

276d • Remote

About The Position

For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As a Financial Services Specialist, you will be an Ambassador for Nordstrom, handling phone calls from customers in a virtual environment. A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom's Legendary Customer Service. Our Financial Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment. This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Texas. Hours of Operation: 365 days a year, 5:00am-12am (midnight) PST. Shifts: Full-time positions. Set schedules available at time of offer. Start time will vary upon business need. Expect to work at least one weekend day per week. Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays. Orientation: 1 week (Tuesday - Friday). Training: 10 weeks (Monday - Friday). Must successfully complete training program. Pay: Eligible to earn incentive once graduated from training. Work from home subsidy $50/month.

Requirements

• 1+ years of experience in customer service.
• The ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience.
• A quiet, distraction free, secure workspace.
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership.
• A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment.
• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors.
• The ability to work with integrity and respect confidentiality.
• The ability to independently apply strong analytical, problem-solving and decision making-skills.
• Clear and professional communication skills with customers and co-workers, both verbally and written.
• The ability to work a flexible schedule based on department needs, including nights and weekends.

Responsibilities

• Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls.
• Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions.
• Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations.
• Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments.
• Perform other duties as assigned.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level