Financial Services Representative - Digital Servicing (Hybrid)

Northwell Health

4d•Hybrid

About The Position

The Financial Services Representative, Digital Servicing, is dedicated to providing exceptional digital support for patients managing their billing inquiries across various hospitals, ambulatory, and ancillary sites using multiple systems. This role emphasizes delivering outstanding written communication and prioritizing a patient-first approach to enhance the digital experience throughout their financial health journey. Advises and counsels admitted patients of financial responsibility and self-payments. Processes payments, issues patient receipts, and maintains collection log.

Requirements

High School Diploma or equivalent required.
1-3 years of relevant experience, required.

Nice To Haves

Prior knowledge of systems used preferred.

Responsibilities

Interviews patients to obtain necessary financial and insurance information.
Verifies patients insurance and collects additional insurance such as No Fault and Workers Compensation.
Performs financial assessment of patients; refers potential Medicaid cases to Medicaid Investigator.
Gathers documentation and assists in the completion of the Financial Assistance Program (FAU) application process.
Assists patients and/or families in resolving hospital bills; advises and counsels patients of their payment responsibility due to the hospital.
Establishes patients’ pro-rated financial obligations and sets-up payment arrangements/contracts.
Follows up on scheduled payments via mail and telephone.
Processes applications for Section 1011, where applicable.
Maintains daily work log of payments collected.
Performs related duties as required.
All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act.
Duties not mentioned here, but considered related are not essential functions.