Financial Services Representative I

First Financial Federal Credit Union of Maryland•White Marsh, MD

8h•$20 - $22•Onsite

About The Position

To represent the credit union to potential, new, and existing members. To complete the steps necessary to establish accounts and services. To understand the features and benefits of our services and products and to be able to effectively relate them to members through cross selling. To establish rapport conducive to enhancing member relationships with the credit union. Support Branch Managers in daily branch operations. Provide support to all credit union departments. To perform all responsibilities of the position in support of our Core 4 Values.

Requirements

Detail and service oriented; Ability to exhibit patience and flexibility in dealing with others
Friendly and personable; Ability to establish rapport, build and deepen member relationships
Effective listener and good communicator
Cash handling and customer service experience preferred
High school diploma or GED equivalent.

Nice To Haves

Some College

Responsibilities

Processes member transactions.
Effectively utilizes features of Teller Capture in processing checks.
Applies basic knowledge of Microsoft Office Suite.
Ability to navigate credit union systems, key to daily functions of the position.
Answers questions & prints documentation relative to routine inquiries.
Consistently demonstrates a positive mindset within the branch and in all interactions
Refers unusual requests or inquiries to appropriate staff members.
Assists with end of day balancing procedures.
Maintains functional work area by stocking forms, supplies, brochures, etc.
Advises supervisor of service needed or non-functioning equipment.