Financial Services Representative -ALO

Nationwide•Grandview Heights, OH

12d•Hybrid

About The Position

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This position supports Nationwide’s Life Billing & Payments Processing team within Annuity Life Operations (ALO). The ideal candidate will possess the following: Attention to detail, strong time management skills and follow-through to meet SLA’s The ability and comfort to navigate multiple applications/screens Strong analytical and curious problem-solving approach Customer Service Orientation Possess a continuous-improvement mindset Work Location & Schedule: This role will be hired on a SuccessFlex basis and is a hybrid work role, requiring two days in office (Tues & Wed). The office location is: 1000 Yard Street, Grandview Heights, OH 43212 You must reside within a 35-mile radius of the listed address. Hours: Mon – Fri 9:30 AM – 6:00 PM EST This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. Job Description Summary Do you love connecting and building new business relationships? If you have a natural curiosity, are passionate about helping people and want to accelerate both your personal and professional growth, we want to know more about you! As a Representative, you'll provide timely, efficient service for an assigned product and/or service center internal and external customer. You will ensure that we are providing extraordinary care to our customers through workflow management and meeting all required service level agreements.

Requirements

Attention to detail, strong time management skills and follow-through to meet SLA’s
The ability and comfort to navigate multiple applications/screens
Strong analytical and curious problem-solving approach
Customer Service Orientation
Possess a continuous-improvement mindset
High school studies. Undergraduate studies desirable.
One to three years of work experience with product-related customer service work experience preferred.
General knowledge of office practices, customer service, information systems and insurance/financial services industry practices (i.e. annuities, mutual funds) preferred.
Effective verbal and written communications skills to effectively communicate with others.
Basic analytical and problem resolution skills.
Proven ability to research, analyze and solve problems, leveraging existing processes and procedures.
Ability to understand, anticipate and proactively act on customer needs.
Proven decision-making skills necessary for customer contacts.
Effective team-building and collaboration skills.

Nice To Haves

Participation in technical coursework such as LOMA, CLU, ChFC desirable.
FINRA Series 6 license preferred, and may be required, based on assigned product/line-of-business or distribution system.

Responsibilities

Processes business requests according to government regulations, contract provisions and internal procedures and controls.
Adheres to high standards of professional conduct consistent with the delivery of excellent customer service.
Provides outstanding quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.
Maintains current knowledge of contract and product provisions, administration of Nationwide products, processing systems and related federal and state regulations.
Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.
Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other operating units.
Includes understanding topics that require insurance or securities license and registration and understands when and how to route those inquiries to the properly registered representative.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire