Financial Services Representative Platform Sales
About The Position
A Financial Services Representative (FSR) supports sales and service delivery in the branch. The FSR builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for opening deposit accounts and related banking services and lending (including consumer real estate secured); as well as identifying and referring sales opportunities to the appropriate bank partner. This role supports the fulfillment of certain consumer investment needs. Qualities of a successful candidate: Sales Outreach: Self-starter that is disciplined enough to manage daily calling activity to achieve required results. Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation. Customer Service Skills: Builds trust and confidence with clients. Adaptability: Has the ability to learn and adapt quickly to new information and technology. Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships. Influence: Capable of building rapport with different personalities to drive positive results. Agility: Able to process information and move quickly through problem resolution.
Requirements
- Bachelor's Degree and 1 year of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 5 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program
- Application of a structured sales process
- Providing financial guidance and expertise
- Financial literacy
- Knowledge of retail banking products and services
Nice To Haves
- Financial services sales, telephone sales; one year experience in a licensed sales role
- Series 6 or 7, 63 and state specific life insurance licenses.
Responsibilities
- Proactive outreach to generate appointments for sales conversations
- Sales conversations to understand banking needs and financial goals
- Open deposit accounts and originate loans (including real estate secured loans)
- Identify referrals for wealth, mortgage and business/commercial banking
- Provide financial advice and establish accounts for investment and retirement needs
Benefits
- Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Number of Employees
5,001-10,000 employees
