Financial Services Representative III

First Interstate Bank • Spokane, WA

78d • $23 - $35

About The Position

The Financial Services Representative III delivers personalized customer service by holding financial conversations with clients and prospects to determine needs and provide appropriate solutions. This position will be responsible for the maintenance of client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Associate's Degree preferred.
• 1-3 years banking or related experience required.
• Attention to detail including verbal and written instructions.
• Maintains confidentiality.
• Effective use of tact and diplomacy as it relates to clients and co-workers.
• Working knowledge and use of a personal computer, Microsoft software programs and strong 10-key skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Demonstrates timely completion of work while being able to adjust to work demands to meet expected timetables.
• Delivers complete and accurate work and displays pride and professionalism in work.
• Stays up to date on regulation changes and demonstrates compliance with all bank regulations, policies and procedures for assigned job function.
• Takes personal initiative and is a positive example for others to emulate.

Responsibilities

• Delivers personalized customer service in person and over the phone, answering client questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and is proficient in originating all types of personal loans.
• Originates small business loans if necessary.
• Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
• Identifies referral opportunities to other lines of business including but not limited to Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management.
• Builds client relationships through outbound and proactive measures including First 15.
• Performs supervisory responsibilities in retail branches if necessary.

Benefits

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• Medical, dental, vision, short-term and long-term disability benefits and life insurance.
• Flexible spending accounts.
• Health savings account.
• Employee assistance program.
• Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED