Financial Services Representative II- Spotsylvania (Part-Time)

Carter Bank•Spotsylvania Courthouse, VA

About The Position

As a Financial Services Representative II, you'll be responsible for building and maintaining strong relationships with both new and existing customers while helping them achieve their financial goals. You'll take a proactive approach to customer engagement ensuring that each interaction is meaningful and tailored to that customer's needs allowing you to identify new opportunities for growth and retention. Additionally, you will balance routine transactions and interactions with assisting customers through more complex banking matters while contributing to consistent growth and enhancing the financial well-being of our customers.

Requirements

High school diploma or equivalence required, some college a plus
Successful customer service and/or sales experience required
Previous experience in a retail bank or related industry preferred
Prior cash handling experience preferred
Advanced customer service skills
Intermediate verbal, written, and listening skills
Intermediate problem solving skills
Intermediate collaboration skills
Intermediate understanding of banking products and services
Advanced adaptability skills
Basic prioritization skills
Basic proficiency with MS Office
Intermediate critical thinking skills
Intermediate negotiation skills
Intermediate relationship building skills
Standing, walking, bending and stooping required
Must be able to sit at a desk for long periods of time and use a computer
Must be able to occasionally move or lift up to 25 pounds
May be asked to work supplemental hours periodically
Limited travel required occasionally during and after business hours

Responsibilities

Provides a range of customer services including engaging customers in financial needs-based conversations, account servicing, the opening of new products and services, accurately processing transactions, educating customers of self-service options, and referring to partners
Delivers exceptional customer experience through proactive engagement, building relationships through meaningful conversations, and anticipating and fulfilling customer needs to deliver solutions that earn the customer's trust
Proactively identifies opportunities and generates high-quality referrals to branch associates, internal partners, and external vendor partners in addition to partnering on business development activities to drive business growth and enhance customer satisfaction
Assists with the resolution of more complex banking and customer service issues that may require research and/or collaboration with other departments/teams while maintaining ownership of the customer interaction and relationship to deliver informed solutions to our customers.
Contributes to the efficient and effective operation of a well-run branch by following established processes and guidelines in daily work while doing what is right for the customer and adhering to all applicable compliance directives (policies, procedures, rules, and regulations)
Responsible for assisting other associates as needed within defined authority limits and supporting branch management in operational tasks
Actively participate in and support the bank’s strategic plan to grow all aspects of the retail bank’s business
Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services
Owns their career development by consistently working to sharpen existing skills while learning new ones through assigned and self-sourced training, branch coaching and observations, and taking advantage of other learning opportunities as they arise
Actively attends and participates in and bank sponsored events and works to enhance the visibility of the bank and contribute to the growth and acquisition of new customers