Financial Services Representative I - Revenue Management Division

Pima County • Tucson, AZ

2d • $19 - $26

About The Position

The Pima County Department of Finance & Risk Management is seeking a motivated and team-oriented individual to join its Revenue Management Division in the Customer Service section. This position is responsible for administrative support, answering phone calls, ensuring work unit policies, procedures, and activities comply with applicable County policies, maintaining databases using automated information systems to monitor and track information, and producing special reports. Other responsibilities include calculating debits and credits, posting accurately to customer accounts, and preparing paperwork for delinquent accounts for court processing. The ideal candidate would have experience utilizing utility billing systems. If you enjoy working collaboratively within a team of dedicated individuals and have a passion for learning, growing, and serving others, in a fast-paced business environment, then this may be the perfect opportunity for you to join our team.

Requirements

• Two years of experience performing financial or administrative tasks, providing support and coordination for a division or program. (An associate’s degree from an accredited college or university in public or business administration, finance, accounting, or a closely related field, as determined by human resources at the time of recruitment, may substitute for two years of required experience) (Relevant experience and/or education from an accredited college or university may be substituted.)
• OR: Three years of experience with Pima County as an Administrative Assistant I or II or similar administrative classification within Pima County.
• Qualifying education and experience must be clearly documented in the "Education" and “Work Experience" sections of the application. Do not substitute a resume for your application, or write "see resume" on your application.

Nice To Haves

• Minimum two (2) years of customer service experience, in-person and on the phone.
• Experience in database maintenance and reports.
• Experience in utility service and billing.
• Experience with Microsoft Excel.

Responsibilities

• Utilizes utility billing systems to respond, handle, and assist customer inquiries, both over the telephone and in person, in a utility billing call center environment; provides information or resolves problems that require explanation or application of County, departmental, or program rules and policies; refers questions to appropriate staff
• Coordinates unit activity with other departmental sections, divisions, other County departments, or outside agencies directly or through assigned staff; acts as an internal departmental coordinator for support activities such as financial, court, or program-specific functions
• Reviews and verifies specialized documentation and initiates action
• Creates and maintains, or directs the maintenance of, specialized databases, including inputting and retrieving data and producing complex computer-based reports; monitors and tracks information in a database
• Calculates debits and credits, accurately posts to customer accounts, and prepares legal paperwork for delinquent accounts for court processing
• Researches, compiles, and performs initial, minor analysis of information; prepares routine, recurring, and special reports, correspondence, memoranda, operations manuals, and other documents for supervisory review and approval
• Compiles and summarizes statistical and operational data; prepares periodic and special reports
• Conducts and documents confidential or sensitive inquiries for management, and maintains appropriate security and confidentiality of information encountered or created
• Establishes and maintains specialized reference files and materials
• May train other department staff
• May receive money and prepare receipt documentation.

Benefits

• Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
• Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
• Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.
• In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees