Financial Services Rep - Member Engagement (Glendale/San Diego)

CALIFORNIA FEDERAL CREDIT UNION•Glendale, CA

25d

About The Position

Provide exceptional member service; using Automated Decision Systems, process loan applications and fund loans; establish new memberships and open new accounts. Respond to member inquiries timely and accurately. Actively promote, explain and cross-sell credit union products and services, and actively participate in all promotional/referral programs. Develop, expand and retain member relationships. Coordinate sales efforts with the appropriate department (Insurance, Financial Services, etc.) as needed. Achieve assigned goals.

Requirements

High school graduate with some college – AA preferred.
PC literate, including word processing/spreadsheets (Microsoft Word and Excel preferred).
Knowledge of regulations related to financial institutions.
Consumer lending experience preferred.
Two years customer service/sales experience in a financial institution.
Knowledge of regulations related to financial institutions.
Excellent verbal and written communication skills.
Excellent sales skills.

Responsibilities

Provide exceptional member service.
Extensive knowledge of credit union products, services, policies and procedures and refer our members’ appropriate products and services that will benefit their financial needs.
Comprehensive knowledge of lending products and regulations.
Accurately quote rates, terms and fees.
Accurate and timely processing of loan applications, including Automated Decision Systems and any subsequent processes, associated with resulting decision. Ensure all required forms are properly completed and signed.
Inform member of loan decision. Timely and accurate funding of approved loans. Provide required disclosures.
Follow-up on pending loans in the Branch queue on a daily basis, as assigned by Branch Manager or delegate. Ensure comments are updated regularly and information is thorough.
Accurate and timely set-up of all account types and services including Payroll Deduction, Direct Deposit, ATM or Visa check card, etc. Provide required disclosures.
Responsible for initiating retention effort on large withdrawals and account closeouts. Refer to Management staff for additional retention assistance.
Address and resolve member’s concerns and inquiries.
Coordinate interaction with other departments, as needed.
Control and safeguard assigned cash drawer, keys and combination.
Must comply with all State and Federal regulations that pertain to the job functions.
Participate in all CCU promotion/referral programs and meet assigned sales goals.
Prepare and submit accurate sales tracking reports in a timely manner.
Identify member financial needs to maximize cross-sell opportunities.
Performs other duties as assigned.