Financial Services Professional

LPL Financial•Tempe, AZ

1d•$21 - $35•Hybrid

About The Position

Job Overview: In this inbound contact center role you will support advisors, or investors, on a variety of topics that range in complexity. Inquiries will range from simple balance inquiries to more challenging cross-functional financial transactions. Your duty remains the same regardless of complexity: provide a courteous, timely and completely accurate solution. Execution of these behaviors will bring to life our mission: We take care of our advisors so they can take care of their clients. Responsibilities: Navigate a structured onboarding experience, including instructor-led training supported by on-the-job training Focus on continuous training during your first 18 months enabling you to expand your support across additional call types Collaborate with internal service partners to achieve a resolution for the caller On average, you’ll assist with 25-30 call interactions per day Work as part of a team with similar skills and focus Participate in frequent touchpoints with your Manager to ensure your success As part of your career development, opportunities to acquire financial industry licensing may be available What are we looking for? We want strong collaborators who can deliver a world-class customer service experience for LPL’s Financial Professionals. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and are able to execute in a way that encourages creativity and continuous improvement. Company Overview: LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com. At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients. For further information about LPL, please visit www.lpl.com. Join LPL Financial: Where Your Potential Meets Opportunity At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services. Why LPL? Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here! Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here! Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here! Impactful Work: Our size is just right for you to make a real impact. Learn more here! Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here! Community Focus: We care for our communities and encourage our employees to do the same. Learn more here! Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here! Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE. Information on Interviews: LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947. EAC12.9.25 LPL Financial is the nation’s largest independent broker-dealer. Our company is widely known for its financial strength, exceptional service, and favorable industry reputation among financial professionals. To understand who we are, it’s important to know our core belief: financial guidance is a fundamental need for everyone. LPL Financial creates the space to let you do what you do best – create personal, long-term client relationships that turn financial aspirations into realities. Each year, thousands of financial professionals successfully manage billions of dollars in assets. Because our company is not too big and not too small, you can seize the opportunity to make a real impact. To learn more about our organization visit our About LPL page. As reported by Financial Planning magazine, June 1996-2019, based on total revenue. Want to learn more about the benefits of working at LPL? Check out the links below!

Requirements

1-3 years of customer service experience
SIE or able to obtain in the first 60 Days
High School diploma or equivalent
General computer savviness with the ability to quickly navigate multiple applications
Ability to ask probing questions and actively listen to gain agreement with the caller
Interpersonal skills to establish a welcoming interaction that fosters rapport
Willingness to take ownership to provide accurate resolutions with each interaction
Learning mindset to respond and implement coaching and training

Nice To Haves

Call Center experience
Financial Services industry experience
Associate’s or Bachelor’s degree

Responsibilities

Navigate a structured onboarding experience, including instructor-led training supported by on-the-job training
Focus on continuous training during your first 18 months enabling you to expand your support across additional call types
Collaborate with internal service partners to achieve a resolution for the caller
On average, you’ll assist with 25-30 call interactions per day
Work as part of a team with similar skills and focus
Participate in frequent touchpoints with your Manager to ensure your success
As part of your career development, opportunities to acquire financial industry licensing may be available