Financial Services Collections Associate-Coral Springs
Fiserv•Coral Springs, FL
•Onsite
About The Position
You will be responsible for contacting the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures.
Requirements
- High School Diploma or equivalent.
- Minimum 6 months collections and/or customer service experience.
- Prior experience working in call center environment.
Nice To Haves
- Knowledge of collections regulations including the Fair Debt Collection Practices Act.
- Prior skip tracing experience.
Responsibilities
- Work to establish rapport to overcome objections and negotiate payment of the debt.
- Detail all discussions and actions in the collections system or database, confirm payment and finalize the call.
- Ensure successful and timely completion of assigned cases.
- Clearly detail issues for resolution.
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
