Financial Services Collections Analyst

Paysafe • Jacksonville, FL

112d

About The Position

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing merchant base and all other aspects of collections, resolving merchant billing problems and/or merchant DDA issues and reducing accounts receivable delinquency. This position will report to the Senior Financial Services Manager. This role is based in Jacksonville, FL and offers a hybrid working model of working remotely while also being able to work an average of three days per week from our office in Jacksonville.

Requirements

• Minimum of 2 years of corporate collections experience including interaction with a large customer base.
• Strong communication, problem solving and analytical skills required.
• Ability to work independently and to adapt to a fast-changing environment.
• Proficiency in Microsoft Office including Excel as well as various platforms to gather required information.
• Attention to detail with an eye for accuracy.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

Nice To Haves

• Experience in a payment processing environment is preferred but not required.

Responsibilities

• Reviewing outstanding reject balances for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolves merchant-billing and/or merchant DDA issues and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Open and monitor Salesforce tickets for merchant issues to route questions/concerns to appropriate departments.
• Collect merchant payments via check, credit card, or Divert Process.
• Manage the undiverting and releasing of merchant funds where appropriate.
• Identify issues attributing to account delinquency and discuss with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Log and provide timely follow-up on payment arrangements.
• Mail/Email correspondence to customers to encourage payment of delinquent accounts.

What This Job Offers

• Number of Employees: 1,001-5,000 employees