Financial Services Advocate II / Revenue Cycle

Children's Hospital & Medical Center•Omaha, NE

9d•Onsite

About The Position

At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities. A Brief Overview This position facilitates identification of available coverage and/or financial application process for self-pay patients. Assist's patients, parents, and/or guardians over the phone and in person by exploring financial options and help in completing applications for Nebraska Department of Social Services programs, Marketplace and/or disability as well as internal financial assistance programs. Refers families to appropriate agencies in Nebraska and/or other states for possible assistance.

Requirements

High School Diploma or G.E.D Required
Minimum four years’ experience working with patient registration, commercial/government billing and reimbursement processes, or clinical operations Required
Previous customer service experience Required
Knowledge of hospital and professional billing, collection and reimbursement requirements and standard practice.
Ability to review, interpret and understand managed care contracts with third-party payors.
Intermediate computer skills including the use of spreadsheet programs and word processing programs.
Detail oriented and ability to organize, interpret, and present data.
Ability to successfully interact with a variety of internal and external customers at all levels required.
Organizational and time management skills to maintain and prioritize daily work and follow-up on accounts in a timely manner required.
Multi-task oriented and able to function in a constantly changing environment required.
Ability to solve problems independently and must be strongly vested in team management required.
Excellent oral and written communication skills as this position will deal directly with the public daily and will also be noting accounts daily that several stakeholders in the organization refer to so they can check on status of accounts.

Nice To Haves

Associate's Degree in Billing, Coding, Business, Finance, or related field Preferred
Bilingual, Spanish Preferred

Responsibilities

Assists patients/parents/guardians with the process of applying for any benefits for which they may be eligible for.
Meets with families to review statements, payment plan requests, billing disputes, financial assistance, or Medicaid application requests
Collects on accounts and sets up payment plans
Coordinates referrals from multiple sources (i.e. Social Work, Revenue Cycle, and Physicians) and counsels patients/parents/guardians in options available to assist them with the payment of their out of pocket costs via Medicaid (including MHCP, Emergency Alien Medical Program, SSI and various waiver programs), health insurance, the Affordable Healthcare Act Marketplace, COBRA, CHIPS, Payment Plans, various health agencies (such as MDA, MS, Prescription Assistance Programs, Chicano Awareness Center, etc.) and/or the Organization's Financial Assistance Program depending on their current income levels.
Responds to questions relating to billing, insurance, and collection issues from multiple sources in an accurate and timely manner.
Provides Patient Estimates when requested by family, or to be in compliance with the Surprise Billing Act.
Assists with identification of international patients and reports to Manager Financial Clearance for review.
Reviews all potential high dollar accounts and meets with families prior to services being rendered.
Reviews and works towards resolution on all patient concerns, written and verbal, that cannot be successfully resolved by Registrars, Social Work and other areas throughout the organization.
Responds accordingly to customer via telephone or letter in a timely manner
Records and maintains complete, accurate documentation in EPIC of activities performed on all accounts they are responsible for.
Review with Manager Financial Clearance accounts that cannot be successfully resolved, on a weekly basis, for further direction which may include escalation to Director of Access, providing follow-up until resolution
Check weekly all pending Medicaid & SSI applications.
At point of approval update Registration and Visit level in Epic and alert Case Management if patient in-house.
For denied applications: 1. Notify Manager Financial Clearance 2. Determine eligibility for Charity Care or payment options, 3. Obtain approval from Manager to remove Pending Medicaid from all accounts and make all necessary adjustments.
Performs a monthly check, during the first week of each month, of all in-house Iowa and Nebraska Medicaid patients to determine if they are still eligible for Medicaid and under which plan coverage is in effect for the current month.
Responsible for updating any coverage change in Epic.
Provides updates to Access, Social Work, Case Management and CBO as needed for billing, authorization, and discharge planning purposes.