Financial Service Specialist 1 - Remote - Colorado

Nordstrom Card Services • Denver, CO

408d • $34,320 - $58,240 • Remote

About The Position

As a Financial Services Specialist at Nordstrom, you will serve as an Ambassador for the company, providing exceptional customer service in a fully remote environment. This role involves handling complex inbound inquiries related to various financial products and services, ensuring a high level of customer satisfaction while working autonomously. The position requires flexibility in scheduling, including weekend availability, and the ability to thrive in a virtual workspace.

Requirements

• 1+ years of experience in customer service.
• Ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience.
• A quiet, distraction-free, secure workspace.
• Ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership.
• A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment.
• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors.
• Ability to work with integrity and respect confidentiality.
• Ability to independently apply strong analytical, problem-solving and decision-making skills.
• Clear and professional communication skills with customers and co-workers, both verbally and written.
• Ability to work a flexible schedule based on department needs, including nights and weekends.

Responsibilities

• Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products.
• Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions.
• Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations.
• Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments.
• Perform other duties as assigned.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed