Financial Service Representative $20/hr - FT/PT

Metro Credit Union Omaha•Omaha, NE

9d•$20

About The Position

Do you possess effective communication skills? Do you strive to provide consistent and efficient service to others? If you are looking to find your fit with a growing company, Metro has a great opportunity for you! Earn $20.00 per hour with a complete benefits package for full-time positions and opportunities to grow and advance. The Financial Service Representative’s primary responsibility is handling all member service calls in a professional and knowledgeable manner. This requires the ability to cultivate and develop relationships, establish trust, recognize solutions that would benefit the member, and answer their requests in a friendly, efficient, and accurate manner. Position responsibilities include: Answer member service phone calls for the Credit Union by greeting members in a friendly manner, handling their transactions efficiently and accurately, offering them additional products or services when it benefits them, and ending the call in a polite manner. Provide quality service to members through various methods of communication including video, chat, message center and email. Perform requested transactions for members including but not limited to: answering questions, giving out history or balance information, placing stop payments on drafts or EFT’s, handling wire transfer requests, processing check orders, providing card, online banking, fraud/dispute troubleshooting, and blocking or reordering cards when appropriate. Maintain an upbeat and positive attitude at all times. Develop relationships with the members who you work with on a regular basis. The ideal candidate will have: Effective communication skills to be utilized by phone, in writing and/or virtually Experience in a service-oriented job Ability and willingness to learn quickly Strong computer aptitude Ability to multi-task Bilingual a plus

Requirements

Effective communication skills to be utilized by phone, in writing and/or virtually
Experience in a service-oriented job
Ability and willingness to learn quickly
Strong computer aptitude
Ability to multi-task

Nice To Haves

Bilingual a plus

Responsibilities

Answer member service phone calls for the Credit Union by greeting members in a friendly manner, handling their transactions efficiently and accurately, offering them additional products or services when it benefits them, and ending the call in a polite manner.
Provide quality service to members through various methods of communication including video, chat, message center and email.
Perform requested transactions for members including but not limited to: answering questions, giving out history or balance information, placing stop payments on drafts or EFT’s, handling wire transfer requests, processing check orders, providing card, online banking, fraud/dispute troubleshooting, and blocking or reordering cards when appropriate.
Maintain an upbeat and positive attitude at all times.
Develop relationships with the members who you work with on a regular basis.