Financial Service Representative

SNB Career • Sioux Falls, SD

1d

About The Position

Are you interested in a company where you can make an impact in the financial world? At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters . From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life’s interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we’d like you to advance your career with us at SNB. The Financial Service Representative is a critical role on the front lines assisting our customers with a variety of bank products and services. Understanding that customers have different needs, the FSR takes time to identify and cultivate opportunities with the correct solution or service. The FSR provides the highest level of professional customer service to foster new relationships and remain devoted to our existing customers. FSR’s enjoy variety. Whether it is helping out on the teller line or staying up to date on all that Security National Bank has to offer, no two days are the same. Service Matters. The Bank provides an excellent professional work environment where people truly enjoy coming to work each day. We are looking for a team-oriented individual with a “can-do” attitude who can proactively step up and offer assistance when needed.

Requirements

• High school diploma or equivalent
• 2 years CSR/Teller experience
• Retail banking experience
• Accuracy and meticulous attention to detail required
• Excellent oral, written, and interpersonal communication skills
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
• Team-oriented and the ability to work collaboratively across all levels of the organization
• Service-oriented, polite, and respectful
• Advanced problem-solving and analytical skills
• Ability to take direction and instruction and follow through independently until project completion

Responsibilities

• Greet and welcome all customers to Security National Bank; must be aware of customer flow in lobby at all times. Direct those needing additional assistance to proper department(s).
• Handle all service related issues for customers including the following: wire transfers, opening/closing accounts, check orders, ATM card issues, changing signers on business accounts, renewing CDs, updates/changes to existing accounts, address changes, etc.
• Liaison between the tellers and the Personal Bankers and gain knowledge in both areas.
• Maintain a basic knowledge of deposit, loan, convenience, and non-deposit services.
• Attend periodic training sessions.
• Identify new and existing customers’ financial service needs through qualifying questions, and refer appropriate services, products and digital options.
• Provide on-going training and support to the Customer Service Representatives (Bank Tellers) at the branch.
• Sort, distribute, and process all mail, internet and phone requests.

Benefits

• We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED