Financial Service Representative

Attain Finance•Melrose Park, IL

23h•Onsite

About The Position

If you're seeking more than just a job, join Heights Finance and kickstart your career! At Heights Finance, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance. Each brand is constantly evolving to better serve our customers. Be part of a dynamic team that is shaping the future of consumer finance. As a Financial Service Representative, you’ll be at the heart of our customer experience—delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This is more than just a job—it’s a chance to grow your career, make a difference, and be rewarded for your success. The company genuinely values its team members and takes pride in promoting from within, offering excellent benefits, a set schedule that promotes work-life balance, and supportive leadership. The company also fosters an open culture, encouraging team members to share their ideas and suggestions.

Requirements

A genuine desire to help others and provide top-tier service in every interaction.
Confidence in promoting products and services that meet customer needs.
Excellent verbal and written communication skills, with the ability to build rapport quickly.
Ability to think on your feet and offer creative solutions to customer challenges.
Willingness to learn new systems and processes in a dynamic environment.
A collaborative spirit with a desire to contribute to team success.
High School diploma or equivalent required

Nice To Haves

College coursework or degree is a plus.
Experience in customer service, sales, or consumer finance is preferred but not required

Responsibilities

Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
Follow all regulatory guidelines and company policies to protect customer information and company assets.