Financial Service Representative - Lend Direct - Office 1589
About The Position
If you're seeking more than just a job, join Lend Direct and kickstart your career! Are you ready to make a difference in the world of consumer finance? At Lend Direct, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance. Each brand is constantly evolving to better serve our customers. Be part of a dynamic team that is shaping the future of consumer finance. Apply today!
Requirements
- Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
- Sales Mindset: Confidence in promoting products and services that meet customer needs.
- Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
- Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
- Adaptability: Willingness to learn new systems and processes in a dynamic environment.
- Team Player: A collaborative spirit with a desire to contribute to team success.
- Educational Background: High School diploma or equivalent required
- Willingness to learn new systems and processes in a dynamic environment.
Nice To Haves
- Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!
- College coursework or degree is a plus.
Responsibilities
- Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
- Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
- Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
- Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
- Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
- Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.
Benefits
- Paid Time Off
- Medical
- Dental
- Vision
- Life Insurance
- Disability
- other voluntary coverages
- RRSP/DPSP program once you have completed 3 months of employment with a company match
- Employee Assistance Program
- Emergency Relief Fund
- Diversity and Inclusion Council
- Tuition Reimbursement
- Leadership Development Programs
- potential to earn through the Monthly Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
