Financial Service Representative

Boston Water and Sewer Commission•Boston, MA

13d•Onsite

About The Position

Position Purpose : Provides a variety of financial functions, as well as administrative support for the Finance department within the Commission; performs general accounting work, budgeting, accounts payable, accounts receivable administrative, and all other related duties for all financial activities.

Requirements

High School Diploma or equivalent required
One to two (1 - 2) years of experience in Customer Service or Accounting, preferably in the public sector dealing with local government.
Basic knowledge of various accounting, Accounts Receivable, Accounts Payable, and Collections functions
familiarity with BWSC regulations and related requirements, practices and terminology
thorough knowledge of departmental operations
familiarity with accounting principles and procedures
working knowledge of software applications
Communicate effectively and tactfully with staff and the public
compose correspondence
prioritize and complete multiple tasks at one time with frequent interruptions
think analytically
operate a computer with intermediate skills using software programs for word processing, database, spreadsheets and other software as required by the position
maintain and create spreadsheets and records
use automated accounting systems
Excellent customer service skills
strong organizational skills
strong analytical skills
skills in all of the above listed tools and equipment

Nice To Haves

Associate’s Degree in Accounting or related field preferred.
experience with General Journal entries preferred.

Responsibilities

Reviews automatic meter reading reports, analyzes consumption trends, and calculates adjustments as needed.
Reviews and processes adjustments to accounts.
Research disputed matters on accounts to determine necessary adjustments and abatements.
Notifies customers of adjustments and abatement results.
Enters adjustments in computerized billing system.
Processes lien applications and schedules sale readings with customers.
Coordinates investigations with revenue protection department.
Calculates, processes and files Lien Certificates.
Processes approved discount applications.
Provides booth coverage and security.
Researches and resolves water and sewer account issues.
Reviews and resolves questions received from Customer Service or Collections regarding refunds, transfers and payment applications.
Communicates with bank representatives to request copies, credit memos, debit memos and resolve bank errors.
Downloads online payment files and maintains online payment journal.
Interacts with customers and other employees to properly process payments.
Assists in training of other staff.
Reviews credit balances for refund and transfer approval.
Accepts cash and check payments from customers at cash booth.
Trains new cashiers and ensure procedures are followed.
Processes non-purchase order and purchase order invoices; prepares purchase order invoices payment by matching to corresponding PO paperwork and proper approvals.
Resolves all internal/external inquiries; assists supervisor in reconciliations and journal entries as necessary.
Reviews the meter reading error warning list and makes necessary corrections.
Reviews and accepts or rejects the billing register prior to bills being printed.
Prepares bills and postage summary for mail house.
Opens/closes/prints work orders for field investigations or meter and MTU replacements.
Prepares, copies, files, sends, and handles customer response to various types of notices and letters regarding access to meters, consumption and termination of water service.
Maintains various files and logs, including hard copies, scanned files, and digital photos.
Dispatches and logs calls for field employees.
Scans and processes W-9 forms as required and tracks new vendor addresses.
Receives, sorts, opens and redistributes mail.
Records deposits and prepares total daily reports.
Processes returned payments and communicate with customer if necessary.
Cashes out at end of shift and prepares armored car pickup.
Performs special projects and related duties as assigned.
Performs similar or related work as required, directed or as situation dictates.