Financial Service Representative 1, 2, or 3 (Personal Banker) - Wandermere Branch

Numerica Credit Union•Spokane, WA

5d•$22 - $43

About The Position

Financial Service Representative 1 - Wandermere Branch This role is dedicated to enhancing lives, fulfilling dreams, and building communities by providing exceptional service and meaningful financial guidance to members. Working under direct supervision, the Financial Service Representative 1 (Personal Banker) serves as the first point of contact for members seeking assistance with accounts, consumer loans, and everyday transactions. This position focuses on building trust through service and education, helping members achieve their goals while learning the foundations of sales within the credit union environment. Responsibilities include opening new accounts, supporting member transactions, assisting with HELOC and consumer loan applications, and maintaining basic knowledge of all credit union products and services—including deposit accounts, loans, and basic IRAs. The FSR 1 role is designed as an entry-level pathway into retail banking, offering the opportunity to grow into deeper relationship and sales responsibilities with experience and training. Financial Service Representative 2 - Wandermere Branch This role is dedicated to enhancing lives, fulfilling dreams, and building communities through advanced financial guidance, relationship development, and sales leadership. The Financial Service Representative 2 (Personal Banker) is an experienced professional responsible for managing a growing book of business, building deep and lasting member relationships, and serving as a trusted advisor across all areas of consumer and small business banking. Working with minimal supervision, this position requires broad product and lending knowledge, exceptional member service, and the ability to proactively identify and execute financial solutions. Responsibilities include opening personal and business accounts, analyzing lending opportunities, taking consumer and HELOC applications, and supporting more complex member needs, while mentoring and supporting less experienced team members. The FSR 2 serves as a key driver of branch and organizational growth—balancing service excellence with business development. This individual demonstrates confidence in their ability to manage relationships, meet goals, and ensure the delivery of a consistent, world-class member experience. Financial Service Representative 3 - Wandermere Branch This role is dedicated to enhancing lives, fulfilling dreams, and building communities through expert-level financial consultation, relationship development, and leadership within the retail branch network. The Financial Service Representative 3 (Personal Banker) serves as an advanced, trusted financial professional with the knowledge and authority to manage complex relationships, mentor peers, and deliver sophisticated financial solutions for both consumer and business members. This position independently manages a robust book of business, including business relationships, advanced deposit accounts such as Estates, Trusts, and fiduciary accounts, and an active consumer and business lending pipeline. The FSR III provides advanced financial education and tailored recommendations, leveraging a deep understanding of credit union products, policies, and member needs. The FSR III role proactively engages member relationships through meaningful financial conversations, initiating outreach, identifying opportunities, and strengthening long-term relationships through tailored guidance and coordinated solutions. As a senior member of the branch team, this role provides leadership support in the absence of management, acts as a mentor for FSR 1 and 2, and plays a key role in advancing branch goals, community engagement, and Numerica’s member-first culture. This position may serve in a designated specialty role, such as Small Business Specialist or Digital Ambassador, to support strategic organizational priorities and evolving member needs. These specialty pathways broaden functional expertise, enhance service capability, and strengthen Numerica’s ability to deliver business and digital solutions. Participation in a specialization track reflects readiness for expanded responsibility, contributes to future talent development, and supports ongoing career mobility within Retail Experience.

Requirements

High school diploma or equivalent (GED).
Six months to two years of experience in a customer service, retail, or financial environment.
Strong interest in learning financial products, relationship banking, and consultative sales.
Ability to use computer systems for data entry, account management, and communication.
NMLS certification required (or must obtain within designated timeframe).
Notary Public license required (or must obtain within designated timeframe).
Ability to read and comprehend instructions, short correspondence, and memos.
Ability to write simple correspondence.
Effectively present information in one-on-one situations to members, potential members, and other employees of the credit union.
Excellent interpersonal and communication skills with a friendly, professional demeanor.
Ability to multitask and manage competing priorities in a fast-paced environment.
Proficient with Microsoft Word, Excel, Outlook, and credit union systems such as Symitar.
Ability to lift up to 25 lbs. and sit or stand for extended periods.
Two to four years of experience in retail banking, credit union, or financial services environment.
Proven success in meeting or exceeding sales goals in a service-based environment.
Strong understanding of consumer lending, business account relationships, and financial analysis.
Excellent communication, interpersonal, and relationship management skills.
Self-motivated with demonstrated initiative and accountability.
Five or more years of progressive experience in financial services, retail banking, or credit union operations.
Success managing a book of business and meeting or exceeding relationship and sales goals.
Proven experience in consumer, HELOC, and business lending.
Advanced interpersonal, communication, and problem-solving skills.
Ability to interpret complex financial data and provide actionable recommendations.
High level of integrity, discretion, and member-focused professionalism.

Nice To Haves

Prior experience in a retail banking or credit union setting.
Familiarity with account opening procedures and consumer loan applications.
Ability to meet or exceed performance goals in a service or sales environment.
Basic understanding of lending principles, deposit products, and IRAs.
Advanced knowledge of business banking products, deposit structures, and small business lending.
Experience managing a personal client portfolio or book of business.
Completion of sales, leadership, or relationship management training programs.
Exposure to financial planning, credit analysis, or business development strategies.
Completion of advanced training in relationship management, business lending, or leadership development.
Strong familiarity with estate, trust, and fiduciary account structures.
Experience leading projects, initiatives, or peer mentorship programs.
Bachelor’s degree in Business, Finance, or related field preferred.

Responsibilities

Build relationships with members through trust-based conversations to understand financial goals and recommend appropriate solutions.
Offer credit union products and services to meet member needs while delivering a warm, personalized experience.
Welcome, listen to, and proactively assist members with transactions and account-related questions.
Open new accounts, verify and maintain existing accounts, and handle account maintenance needs efficiently.
Take and process consumer loan and HELOC applications under guidance, ensuring completeness and accuracy.
Deepen member relationships through advanced needs-based conversations that identify both consumer and business opportunities.
Establish, manage, and grow a personal book of business, maintaining consistent follow-up and engagement to build long-term relationships.
Proactively open and manage business accounts, including checking, savings, and lending relationships.
Handle advanced account functions, including account maintenance, product conversions, and account ownership changes.
Manage the full loan process—from taking and analyzing applications for consumer and HELOC loans to closing and follow-up.
Provide professional financial consultations designed to help members reach their goals through credit union products and services.
Proactively contact members for relationship follow-up, cross-sell opportunities, and portfolio management.
Serve as a relationship strategist, managing and expanding a portfolio of consumer, business, and high-value member relationships.
Cultivate business partnerships and open business accounts, developing opportunities for lending, cash management, and merchant services.
Identify and pursue complex lending opportunities including business loans, HELOCs, and portfolio loans; prepare and process applications from origination through closing.
Provide advanced financial counseling to members regarding credit, investments, debt consolidation, and long-term financial planning.
Independently open and service advanced account types, including Estates, Trusts, organizational, and business accounts.
Lead the end-to-end lending process for consumer, HELOC, and small-business loans — from interview and financial analysis to funding and follow-up.
Act as a team lead when management is absent, ensuring smooth branch operations and decision-making.
Provide coaching, training, and mentorship to FSR 1 and 2 staff on sales, service, and operational excellence.
Deliver personalized and advanced financial guidance to help members achieve long-term goals such as debt reduction, asset building, and business growth.

Benefits

Learn more about our Benefits and Perks here- https://www.numericacu.com/globalassets/images/pdfs/employee-benefits-summary-numerica.pdf
Numerica Credit Union is an Equal Opportunity/Affirmative Action Employer
Numerica Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/hiring process with Numerica Credit Union.
If you are unable or limited in your ability to use or access Numerica Credit Union’s career page at www.numericacu.com as a result of your disability, you can request reasonable accommodations by calling your recruiter.

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